Overnight Front Office Manager

The InterContinental Hotels is seeking an organized and motivated individual to join our team as an Overnight Front Office Manager. We are looking for someone with previous experience in the hospitality industry and an understanding of hotel operations. The ideal candidate will be a passionate and enthusiastic leader with excellent customer service and problem-solving skills. The Overnight Front Office Manager will be responsible for the smooth and efficient running of the hotel's front office operations during the overnight shift. They will be responsible for managing the guest experience, ensuring that all guests receive a warm welcome, and that any issues are addressed promptly and professionally. Additionally, the Overnight Front Office Manager will be responsible for overseeing the staff on duty, ensuring that all tasks are completed efficiently and on time. The successful candidate for this role must possess a minimum of two years of experience in a hotel or hospitality setting. They must also have excellent communication skills, both verbal and written, and the ability to think quickly and efficiently in a fast-paced environment. Additionally, the Overnight Front Office Manager should have a proven track record of meeting and exceeding customer satisfaction goals. If you have a passion for the hospitality industry, you possess the required qualifications, and you are looking for the opportunity to join an innovative and successful team, then this is the position for you!

Responsibilities:

1. Oversee the front office operations during the overnight shift.
2. Ensure guests receive a warm welcome and any issues are addressed promptly and professionally.
3. Manage staff on duty, ensuring all tasks are completed efficiently and on time.
4. Maintain and exceed customer satisfaction goals.
5. Monitor and maintain accurate records of overnight activities.
6. Assist with the training and development of front desk staff.
7. Monitor and address any customer complaints or concerns.
8. Ensure all proper procedures and policies are followed.
9. Develop and implement new systems and procedures to improve efficiency and customer service.
10. Handle administrative duties such as payroll and scheduling.

According to JobzMall, the average salary range for a Overnight Front Office Manager in San Francisco, CA, USA is $47,476 to $80,219 per year. This range can vary depending on the experience of the individual and the size of the company for which they are working.

InterContinental Hotels & Resorts is a hotel brand founded in 1946 as a subsidiary of Pan American World Airways. As of September 2018, there are 200 InterContinental hotels featuring over 68,000 rooms worldwide.