InterContinental Hotels

Manager, Front Office Operations

InterContinental Hotels
San Francisco, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you an experienced hospitality professional looking for an exciting new challenge? We are looking for an enthusiastic and passionate Manager of Front Office Operations to join our team at InterContinental Hotels. You will be responsible for leading a team of front office staff and ensuring the highest level of customer service is delivered to our guests. To be successful in this role you need to have a strong background in hotel front office operations, excellent interpersonal and leadership skills, and an eye for detail. You must also be passionate about the hospitality industry and committed to providing exceptional service to our guests. If you think you possess these qualities and have the necessary experience, we’d love to hear from you.

Responsibilities:

  1. Lead a team of front office staff and ensure the highest level of customer service is delivered to guests.
  2. Provide exceptional service to guests.
  3. Handle customer inquiries and complaints in a timely and professional manner.
  4. Manage daily operations of the front office, including scheduling and supervising staff.
  5. Oversee the check-in and check-out process, ensuring that all guests receive a warm welcome and smooth departure.
  6. Train and mentor new front office staff, providing guidance and feedback.
  7. Monitor and oversee the accurate completion of all front office paperwork.
  8. Ensure all hotel policies and procedures are followed.
  9. Develop and implement strategies to increase guest satisfaction.
  10. Track and analyze guest feedback and take appropriate action to address any issues.
Where is this job?
This job is located at San Francisco, CA, USA
Job Qualifications

  • Excellent Communication And Interpersonal Skills

  • Excellent Customer Service Skills

  • Ability To Work In A Fast-Paced Environment

  • Proficiency In Microsoft Office Programs

  • Knowledge Of Hotel Operations And Procedures

  • Ability To Manage Multiple Tasks And Prioritize Workload

  • Ability To Establish And Maintain Effective Working Relationships

  • Previous Experience In A Similar Role

Required Skills

  • Budgeting

  • Training

  • Planning

  • Coaching

  • Scheduling

  • Leadership

  • customer service

  • Reporting

  • bookkeeping

  • organizing

  • Problem-Solving

  • Managing

  • Supervising

  • Motivating

  • Delegating

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • Organizational skills

  • Creative Thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Manager, Front Office Operations in San Francisco, CA, USA is $48,000 to $71,000 per year. This range is based on salary information from employers and job postings from various sources.

Additional Information
InterContinental Hotels is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 17th, 2023
Apply BeforeJune 21st, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About InterContinental Hotels

InterContinental Hotels & Resorts is a hotel brand founded in 1946 as a subsidiary of Pan American World Airways. As of September 2018, there are 200 InterContinental hotels featuring over 68,000 rooms worldwide.

Frequently asked questions
More Jobs From InterContinental Hotels

View All InterContinental Hotels jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started