Group Reservations Coordinator

As a Group Reservations Coordinator at InterContinental Hotels, you will be an integral part of the reservations team, responsible for providing an exceptional customer experience to our group guests. You should be passionate about delivering exceptional service, have strong communication and organizational skills, and have a keen eye for detail. The ideal candidate should also be highly tech savvy, have the ability to work both independently and collaboratively, and have a proven track record of excellence in customer service. In this role, you will be an ambassador of our brand and help create memorable experiences for our guests.

Responsibilities:

1. Handle incoming group reservations and provide exceptional customer service.
2. Ensure accuracy of all details by ensuring data entry is correct and up-to-date.
3. Maintain relationships with key contacts, including hotel staff, customers, and vendors.
4. Respond to customer inquiries in a timely and professional manner.
5. Ensure all group reservations are processed according to InterContinental Hotels standards and protocols.
6. Collaborate with other departments to ensure customers’ requests are met.
7. Assist with the development and implementation of group sales strategies.
8. Analyze customer feedback to identify areas of improvement and develop strategies to address customer needs.
9. Create reports and presentations to present to the team and management.
10. Maintain knowledge of the hotel’s products, services, and promotions.

According to JobzMall, the average salary range for a Group Reservations Coordinator in Los Angeles, CA, USA is $39,945 - $45,841.

InterContinental Hotels & Resorts is a hotel brand founded in 1946 as a subsidiary of Pan American World Airways. As of September 2018, there are 200 InterContinental hotels featuring over 68,000 rooms worldwide.