Front Desk Agent

As the Front Desk Agent at InterContinental Hotels, you will be the first point of contact for our guests. You will be responsible for providing exceptional service to all guests and ensuring their stay is both pleasant and memorable. To excel in this role, you must have outstanding customer service skills, be reliable and organized, and have a strong knowledge of hotel policies and procedures. You should be able to work independently and as part of a team, while remaining professional and courteous at all times. If you are looking for an exciting opportunity to join our team, we would love to hear from you.

Responsibilities:

1. Greet and welcome guests upon arrival to the hotel
2. Register and assign rooms to guests
3. Answer inquiries regarding hotel services, facilities, and attractions
4. Provide information about local areas, services, and attractions
5. Process payments, check-in, and check-out procedures
6. Handle guest complaints and inquiries in a professional and efficient manner
7. Ensure all guest requests and inquiries are answered promptly
8. Maintain accurate records of guest information
9. Use hotel software systems to check guests in and out
10. Maintain a clean and tidy front desk area
11. Ensure compliance with all safety and security policies
12. Assist with other duties as assigned by the management team

According to JobzMall, the average salary range for a Front Desk Agent in New Orleans, LA, USA is between $17,737 and $27,914. The median salary for this job is $21,876.

InterContinental Hotels & Resorts is a hotel brand founded in 1946 as a subsidiary of Pan American World Airways. As of September 2018, there are 200 InterContinental hotels featuring over 68,000 rooms worldwide.