Manager, Client Support

Dear potential candidate,Are you a natural leader with a passion for providing exceptional client support? Look no further! Intercontinental Exchange is seeking a talented individual to join our team as a Manager of Client Support.In this role, you will have the opportunity to lead and mentor a team of client support representatives to ensure our clients receive top-notch service. Your strong communication skills and ability to build and maintain relationships will be crucial in this position.We are looking for someone with a minimum of 5 years of experience in client support, preferably in the financial industry. A bachelor's degree in a related field is also required.If you are a highly motivated, organized, and detail-oriented individual with a customer-centric mindset, we encourage you to apply for this exciting opportunity! Join us at Intercontinental Exchange and make a difference in the lives of our valued clients.

1. Lead and mentor a team of client support representatives to ensure excellent service delivery to our clients.
2. Develop and implement strategies to improve client satisfaction and retention.
3. Communicate with clients to understand their needs and address any issues or concerns in a timely and efficient manner.
4. Manage and prioritize client support requests, ensuring timely and accurate resolution.
5. Develop and maintain strong relationships with clients, acting as their main point of contact.
6. Stay updated on industry trends and best practices in client support to continuously improve our services.
7. Train and onboard new team members to ensure they are equipped with the necessary skills and knowledge.
8. Monitor team performance and provide regular feedback and coaching to support their growth and development.
9. Collaborate with other departments to ensure a seamless and positive client experience.
10. Proactively identify opportunities to enhance our client support processes and procedures.
11. Maintain accurate and up-to-date records of client interactions and resolutions.
12. Prepare and present reports on client support metrics and performance to upper management.
13. Stay organized and manage multiple tasks and priorities effectively.
14. Uphold company values and promote a customer-centric mindset among the team.

According to JobzMall, the average salary range for a Manager, Client Support in Jacksonville, FL, USA is between $60,000 and $90,000 per year. This can vary based on factors such as experience, industry, and company size.

Intercontinental Exchange is an American company that owns exchanges for financial and commodity markets, and operates 12 regulated exchanges and marketplaces.