Client Support Specialist - Technical

Welcome to Intercontinental Exchange, where we are dedicated to revolutionizing the global financial markets through our cutting-edge technology and innovative solutions. We are currently seeking a highly skilled Client Support Specialist - Technical to join our team and provide exceptional support to our clients. In this role, you will have the opportunity to work closely with our clients to troubleshoot technical issues and ensure their satisfaction with our products and services. To excel in this position, you must possess strong technical knowledge and excellent communication skills. If you are a problem-solver with a passion for technology and a drive to deliver top-notch customer service, we want to hear from you.

1. Provide exceptional technical support to clients using our cutting-edge technology and innovative solutions.
2. Troubleshoot and resolve technical issues reported by clients in a timely and efficient manner.
3. Communicate effectively with clients to understand the nature of their technical issues and provide clear and concise solutions.
4. Collaborate with other teams within the organization to ensure prompt resolution of complex technical problems.
5. Continuously monitor and analyze client feedback to identify areas of improvement and suggest solutions to enhance the overall client experience.
6. Stay updated with the latest technological advancements and product updates to provide accurate and up-to-date support to clients.
7. Document and maintain detailed records of all client interactions and technical issues for future reference.
8. Provide training and guidance to clients on how to effectively use our products and services.
9. Take ownership of client issues and follow through to ensure complete resolution and satisfaction.
10. Proactively identify potential technical issues and suggest preventive measures to avoid them.
11. Collaborate with the sales and marketing team to promote our products and services and assist with client onboarding.
12. Strive to achieve and exceed individual and team performance targets and metrics.
13. Uphold the company's values and maintain a positive and professional attitude while representing the organization.

According to JobzMall, the average salary range for a Client Support Specialist - Technical is between $50,000 and $70,000 per year. However, this can vary depending on factors such as location, experience, and the specific company and industry the specialist is working in. Some specialists may also receive additional benefits and bonuses, such as commission or performance-based bonuses.

Intercontinental Exchange is an American company that owns exchanges for financial and commodity markets, and operates 12 regulated exchanges and marketplaces.