Client Support Specialist II - Market Data
At Intercontinental Exchange (ICE), we are looking for a highly motivated and customer-focused individual to join our team as a Client Support Specialist II - Market Data. As a global leader in financial technology, ICE is dedicated to providing our clients with the most reliable and innovative market data solutions. In this role, you will play a crucial role in ensuring our clients have access to accurate and timely market data, while also providing exceptional customer service and support. If you are passionate about the financial markets, have a strong attention to detail, and thrive in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity at ICE.
- Provide exceptional customer service and support to clients regarding market data products and services.
- Respond promptly and professionally to client inquiries, issues, and requests.
- Troubleshoot and resolve technical issues related to market data products and services.
- Monitor and maintain the accuracy and integrity of market data feeds.
- Collaborate with internal teams to identify and resolve data discrepancies and issues.
- Proactively communicate with clients regarding any changes or updates to market data products and services.
- Educate and train clients on how to effectively use market data products and services.
- Maintain up-to-date knowledge of market trends and changes in financial technology.
- Assist with the onboarding of new clients and provide ongoing support.
- Contribute to the development and improvement of market data processes and procedures.
- Participate in team meetings and provide feedback and suggestions for improving customer experiences.
- Collaborate with sales and account management teams to identify opportunities for upselling and cross-selling market data products and services.
- Adhere to company policies and procedures and maintain a high level of professionalism at all times.
- Continuously strive to enhance the client experience and maintain high levels of client satisfaction.
- Stay informed of industry regulations and compliance requirements related to market data.
Excellent Communication Skills, Both Written And Verbal, With The Ability To Effectively Communicate Technical Information To Non-Technical Clients.
Minimum Of 2-3 Years Of Experience In A Customer Support Role, With A Focus On Market Data And Financial Services Industry.
Strong Knowledge Of Financial Markets, Including Equity, Fixed Income, And Derivatives Products.
Proficiency In Market Data Platforms And Tools, Such As Bloomberg, Reuters, And Factset.
Strong Problem-Solving And Analytical Skills, With The Ability To Troubleshoot And Resolve Complex Technical Issues In A Timely Manner.
Training
Troubleshooting
Data Analysis
Communication
Time Management
Technical Support
Multitasking
customer service
Client Relations
Problem-Solving
Market Data
Software Systems
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Support Specialist II - Market Data in Atlanta, GA, USA is $54,000 - $75,000 per year. This may vary depending on factors such as the company's size, industry, and the candidate's experience and qualifications. Additionally, bonuses and benefits may also be included in the total compensation package.
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Intercontinental Exchange is an American company that owns exchanges for financial and commodity markets, and operates 12 regulated exchanges and marketplaces.
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