Intercontinental Exchange

Client Support Specialist

Intercontinental Exchange

Jacksonville, FL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

At Intercontinental Exchange, our Client Support Specialists are an integral part of our customer-centric mission. As a Client Support Specialist, you will be responsible for providing high-quality assistance and guidance to our clients and partners. You will be a valuable member of our team and demonstrate expertise and dedication to our mission.We are looking for a Client Support Specialist who has a passion for customer service and the ability to think critically and problem-solve. The ideal candidate should have strong interpersonal and communication skills, both verbal and written, and the ability to work in a fast-paced environment. The successful candidate will be organized and have the ability to prioritize tasks, as well as the ability to quickly adapt to changing needs and processes. We are looking for someone who is committed to providing an exceptional customer experience and is able to maintain a positive and professional attitude under any circumstances.If you possess all of these qualities and are looking for an exciting opportunity to join Intercontinental Exchange, we invite you to apply for the Client Support Specialist position.

Where is this job?
This job is located at Jacksonville, FL, USA
Job Qualifications
  • Strong Communication Skills

  • Excellent Customer Service Skills

  • Problem-Solving And Troubleshooting Abilities

  • Knowledge Of Computers And Related Software

  • Experience With Customer Service Databases

  • Familiarity With Zendesk Or Similar Customer Service Management System

  • Experience In Financial Services

  • Knowledge Of The Intercontinental Exchange Services And Products

Required Skills
  • Documentation

  • Project Management

  • Troubleshooting

  • Data Analysis

  • Communication

  • Time Management

  • customer service

  • Listening

  • Empathy

  • Organization

  • Problem-Solving

  • Technical Proficiency

  • Resourcefulness

  • Interpersonal

  • Prioritization

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Client Support Specialist in Jacksonville, FL, USA is between $35,000 and $60,000 per year. This range may vary depending on experience, certifications, and other qualifications.

Additional Information
Intercontinental Exchange is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 15th, 2023
Apply BeforeMay 10th, 2026
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About Intercontinental Exchange

Intercontinental Exchange is an American company that owns exchanges for financial and commodity markets, and operates 12 regulated exchanges and marketplaces.

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