Platform Success Manager

Drive retention and growth among our customers by understanding their business processes and helping them succeed. Once trained, act as a member of a team of subject matter experts on the Cloud Marketplace and be a resource for our reseller partners. You will utilize a variety of electronic communications vehicles such as chat, email, CRM/PRM, and social media to deliver how-to content to help partners maximize their use of Ingram Micro resources. Access a vast library of content to aid partners with onboarding, case escalations and billing questions. Communicate status reports in a timely fashion to resolve issues and celebrate successes. Help Partners identify the tactics and actions to make them more successful in leveraging the Ingram Micro Cloud Marketplace. Take a leadership role across the Ingram Micro Cloud sales, support and product development teams to ensure everyone understands and resolves issues when they arise.

According to JobzMall, the average salary range for a Platform Success Manager in 1759 Wehrle Dr, Williamsville, NY 14221, USA is $79,288 - $100,409 per year.

Ingram Micro is an American distributor of information technology products based in Irvine, California, U.S. It is owned by HNA Technology Co., Ltd. Delivering global technology and supply chain services to support cloud aggregation, data center management, logistics, technology distribution, mobility device life-cycle and training.