Analista de Customer Success II
Are you passionate about building strong customer relationships and ensuring their success? Look no further! Ingram Micro is seeking a highly motivated and dynamic individual to join our team as an Analista de Customer Success II. This role will require you to use your exceptional communication and problem-solving skills to provide top-notch support to our clients. The ideal candidate will have a proven track record of delivering exceptional customer service and possess strong analytical abilities. If you're ready to take your career to the next level and thrive in a fast-paced environment, we want to hear from you!
- Build and maintain strong relationships with customers to ensure their success.
- Provide top-notch support to clients, utilizing exceptional communication and problem-solving skills.
- Analyze customer needs and provide tailored solutions to meet their specific requirements.
- Deliver exceptional customer service, going above and beyond to exceed expectations.
- Utilize strong analytical abilities to identify and troubleshoot customer issues.
- Collaborate with cross-functional teams to address customer needs and concerns.
- Proactively identify opportunities for improvement and make recommendations to enhance the customer experience.
- Keep up-to-date with industry trends and best practices to continually improve customer success strategies.
- Maintain accurate and detailed records of all customer interactions and issue resolutions.
- Thrive in a fast-paced environment and be able to effectively manage multiple tasks and priorities.
- Continuously strive to meet and exceed performance goals and metrics.
- Represent the company in a professional and positive manner at all times.
Strong Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With Clients.
Bachelor's Degree In Business Administration, Marketing, Or A Related Field.
Minimum Of 3 Years Of Experience In Customer Success Or Account Management, Preferably In The Technology Industry.
Proven Track Record Of Achieving And Exceeding Sales Goals And Customer Satisfaction Metrics.
Knowledge Of Crm Software And Proficiency In Analyzing Data And Creating Reports To Track Customer Success Metrics.
Customer Relationship Management
Communication Skills
Data Analysis
Account Management
Product knowledge
Problem Solving
Sales Support
Team collaboration
Training and Development
Multi-tasking
Client Retention
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
flexibility
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Analista de Customer Success II in Barueri, SP, Brazil is between R$5,500 - R$8,000 per month. This is equivalent to approximately $1,000 - $1,500 USD per month.
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Ingram Micro is an American distributor of information technology products based in Irvine, California, U.S. It is owned by HNA Technology Co., Ltd. Delivering global technology and supply chain services to support cloud aggregation, data center management, logistics, technology distribution, mobility device life-cycle and training.
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