Product Technical Support Specialist
Manage customer problem resolution activities at the field level. May include facilitating product replacement, repair or return. Will also include submitting requests for additional assistance when required via Quality Management System. Provide product support to Marketing and Sales teams including the review and proofreading of product catalogs and literature. Represent Technical Support on new product development teams by providing input on product serviceability, quality and reliability issues. Provide product training for channel partners, end customers and other Ingersoll Rand employees Role will make decisions on behalf of Ingersoll Rand in order to ensure service excellence and customer satisfaction. Provide application support and troubleshoot electronic controller with electronic interfaced diaphragm & electric pumps.
Good understanding of electrical/electronic components and their applications.
Electrical/electronic sensor knowledge and function.
Bilingual in Spanish desirable.
Time Management
MS Excel
MS Word
MS Access
Technical documentation skills
Read and understand technical electrical/electronic drawing
Verbal communication
written communication
Multitasking Skills
Adaptability
Detail Oriented and Organized
According to JobzMall, the average salary range for a Product Technical Support Specialist in 209 N Main St, Bryan, OH 43506, USA is $35,000 to $45,000 per year. The salary range may vary depending on the experience and qualifications of the applicant.
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Trane Technologies plc is an Irish-domiciled diversified industrial manufacturing company formed in 1905 by the merger of Ingersoll-Sergeant Drill Company and Rand Drill Company. It is headquartered near Dublin, Ireland.
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