Senior Customer Journey Expert – Payments BE Tribe
Welcome to ING Group, a global leader in banking and financial services. We are currently seeking a Senior Customer Journey Expert to join our Payments Business Engineering (BE) Tribe, where you will play a crucial role in shaping the customer journey for our payment products. As a Senior Customer Journey Expert, you will have the opportunity to use your expertise and innovative mindset to enhance the customer experience, drive business growth, and contribute to the success of our company. If you are a highly motivated and experienced professional with a passion for customer journey design and a deep understanding of the payments landscape, we want you on our team. Join us and be a part of a dynamic and forward-thinking organization that is constantly evolving to meet the needs of our customers.
- Collaborate with cross-functional teams to design and optimize customer journeys for our payment products.
- Utilize your expertise and industry knowledge to identify customer pain points and develop solutions to improve overall customer experience.
- Stay informed on the latest trends and developments in the payments landscape to continuously enhance our customer journey strategies.
- Analyze customer data and feedback to identify areas for improvement and make data-driven recommendations.
- Partner with product managers and engineers to implement customer journey solutions and drive business growth.
- Lead customer journey workshops and trainings to educate teams on best practices and promote a customer-centric mindset.
- Develop and maintain key performance indicators (KPIs) to measure the success and effectiveness of our customer journey initiatives.
- Act as a subject matter expert on customer journey design, providing guidance and support to stakeholders across the organization.
- Collaborate with marketing and sales teams to ensure consistent messaging and alignment with customer journey strategies.
- Contribute to the overall success of the company by providing valuable insights and driving customer satisfaction.
Extensive Knowledge And Experience In The Payments Industry: The Ideal Candidate For This Position Should Have A Deep Understanding Of The Payments Landscape, Including Various Payment Methods, Systems, And Regulations.
Strong Analytical Skills: As A Senior Customer Journey Expert, The Candidate Should Be Able To Analyze Customer Data, Trends, And Market Insights To Identify Opportunities For Improving The Customer Journey And Payment Processes.
Proven Track Record Of Implementing Successful Customer Journey Strategies: The Candidate Should Have A Track Record Of Developing And Implementing Effective Customer Journey Strategies That Have Resulted In Improved Customer Satisfaction And Increased Business Growth.
Excellent Communication And Collaboration Skills: This Role Requires The Candidate To Work Closely With Cross-Functional Teams, Including Product Managers, Designers, And Developers. Therefore, Strong Communication And Collaboration Skills Are Essential.
Strategic Mindset: The Senior Customer Journey Expert Will Be Responsible For Developing Long-Term Strategies To Enhance The Customer Journey And Drive Business Growth. The Ideal Candidate Should Have A Strategic Mindset And The Ability To Think Critically And Creatively To Develop Innovative Solutions.
Product Development
Project Management
Data Analysis
Agile Methodology
Payment processing
User Journey Mapping
Stakeholder management
digital transformation
Customer Experience
Customer Insights
Payment Solutions
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Critical thinking
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Customer Journey Expert – Payments BE Tribe in Brussels, Belgium is €50,000-€70,000 per year. This may vary depending on the specific company, industry, and level of experience. Some factors that could affect salary include the candidate's education, skills, and prior experience in a similar role. Additionally, bonuses, benefits, and other forms of compensation may also impact the overall salary package for this position.
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The ING Group is a Dutch multinational banking and financial services corporation headquartered in Amsterdam. Its primary businesses are retail banking, direct banking, commercial banking, investment banking, wholesale banking, private banking, asset management, and insurance services.
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