ING Group

Customer Journey Expert

ING Group
Taguig, Metro Manila, Philippines
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

At ING Group, we are looking for an experienced and passionate Customer Journey Expert to join our team. The successful candidate must have a strong understanding of customer experience and journey mapping, with a creative, data-driven approach to solving customer problems. We are looking for someone who is analytical, organized, and has excellent communication skills. Having experience in the financial services industry is a plus.The Customer Journey Expert will be an integral part of our team, working to ensure that customers have the best possible experience when engaging with our products and services. The Expert will be responsible for helping us build a better customer journey, and will be the driving force behind identifying and implementing strategies to improve our customer experience. If you are an enthusiastic, innovative thinker with a passion for customer service and a commitment to excellence, we look forward to hearing from you.

Where is this job?
This job is located at Taguig, Metro Manila, Philippines
Job Qualifications

  • Excellent Communication And Interpersonal Skills

  • Strong Analytical Skills

  • Extensive Knowledge Of Customer Journey Research

  • Experience In Customer Journey Mapping

  • Understanding Of Customer Service Processes And Best Practices

  • Proficient In Using Data Analysis Software

  • Ability To Identify Customer Needs And Challenges

  • Proven Track Record In Customer Journey Optimisation

Required Skills

  • Project Management

  • Data Analysis

  • Communication

  • Negotiation

  • Automation

  • Optimization

  • Analytics

  • Collaboration

  • UX design

  • storytelling

  • Strategic Thinking

  • Problem-Solving

  • Customer Insights

  • Innovation

  • Process Efficiency

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Journey Expert in Taguig, Metro Manila, Philippines is between ₱20,000 and ₱50,000 per month. This range is based on the salaries offered by employers for this position in the Taguig area.

Additional Information
ING Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesTagalog
Job PostedApril 13th, 2023
Apply BeforeJune 21st, 2025
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About ING Group

The ING Group is a Dutch multinational banking and financial services corporation headquartered in Amsterdam. Its primary businesses are retail banking, direct banking, commercial banking, investment banking, wholesale banking, private banking, asset management, and insurance services.

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