Contact Center Specialist

Welcome to ING Group, where we believe in empowering our customers to achieve their financial goals and dreams. As a Contact Center Specialist, you will play a crucial role in providing exceptional customer service and support for our clients. We are looking for individuals who are passionate about helping others, have excellent communication skills, and are adaptable to a fast-paced environment. If you are a team player, have a strong attention to detail, and thrive in a customer-centric role, we want you to join our dynamic and diverse team at ING Group.

1. Provide exceptional customer service: As a Contact Center Specialist, your main responsibility will be to ensure that our customers receive the best possible service. This includes answering their inquiries, addressing their concerns, and providing timely and accurate information.
2. Support clients: You will be responsible for providing support to clients by understanding their needs and offering appropriate solutions. This may involve assisting with account inquiries, transactions, and troubleshooting any technical issues.
3. Demonstrate a passion for helping others: Our mission at ING Group is to empower our customers to achieve their financial goals and dreams. As a Contact Center Specialist, you will be expected to have a genuine desire to help others and go above and beyond to meet their needs.
4. Possess excellent communication skills: Strong communication skills are essential in this role as you will be interacting with customers on a daily basis. You must be able to convey information clearly and effectively, whether it be over the phone, through email, or via live chat.
5. Adapt to a fast-paced environment: Our contact center operates in a fast-paced environment, and as a Contact Center Specialist, you must be able to handle a high volume of customer inquiries while maintaining a positive attitude and attention to detail.
6. Work as a team player: Collaboration is crucial at ING Group, and we are looking for individuals who can work well within a team. As a Contact Center Specialist, you will be expected to support your colleagues, share knowledge, and contribute to a positive work environment.
7. Pay attention to detail: In the financial industry, accuracy is crucial. You will be responsible for handling sensitive customer information and conducting transactions, so attention to detail is vital to ensure the highest level of service for our clients.
8. Prioritize and manage tasks: As a Contact Center Specialist, you will often have multiple tasks to handle simultaneously. It is essential to prioritize your workload and manage your time effectively to ensure all customer inquiries are addressed promptly and accurately.
9. Maintain a customer-centric

According to JobzMall, the average salary range for a Contact Center Specialist in Makati, Metro Manila, Philippines is between PHP 20,000 to PHP 30,000 per month. This may vary depending on factors such as the company, years of experience, and skills of the individual. Some companies may offer higher salaries for more experienced and skilled specialists.

The ING Group is a Dutch multinational banking and financial services corporation headquartered in Amsterdam. Its primary businesses are retail banking, direct banking, commercial banking, investment banking, wholesale banking, private banking, asset management, and insurance services.