Infosys

Senior ServiceNow TSM (Telecom Service Managment) Developer

Infosys
Richardson, TX, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

At Infosys, we are seeking a highly experienced and talented Senior ServiceNow TSM Developer to join our team. As a global leader in technology services and consulting, we are dedicated to providing innovative solutions to our clients. In this role, you will be responsible for developing and implementing ServiceNow TSM solutions for our clients in the telecom industry. We are looking for a driven individual with a strong background in ServiceNow and telecom service management, who can deliver high-quality solutions in a fast-paced and dynamic environment. If you have a passion for technology and a desire to work with cutting-edge tools and techniques, we would love to hear from you.

  1. Develop and implement ServiceNow TSM solutions for clients in the telecom industry.
  2. Collaborate with cross-functional teams to understand client requirements and deliver innovative solutions.
  3. Ensure high-quality code and documentation is delivered within project timelines.
  4. Provide technical expertise and guidance to junior team members.
  5. Stay updated on the latest ServiceNow features and capabilities, and recommend their implementation in client solutions.
  6. Troubleshoot and resolve technical issues related to ServiceNow TSM.
  7. Conduct code reviews and ensure adherence to coding standards.
  8. Communicate with clients to gather requirements, provide updates, and address any issues or concerns.
  9. Proactively identify opportunities for process improvement and optimization.
  10. Stay updated on industry trends and emerging technologies related to ServiceNow and telecom service management.
  11. Act as a subject matter expert on ServiceNow TSM within the organization.
  12. Mentor and train junior team members on ServiceNow development best practices.
  13. Adhere to project timelines and deliver high-quality solutions in a fast-paced and dynamic environment.
  14. Collaborate with other teams within the organization to identify cross-functional opportunities.
  15. Represent the company's values and maintain a positive working relationship with clients.
Where is this job?
This job is located at Richardson, TX, USA
Job Qualifications

  • Extensive Experience With Servicenow Tsm: A Senior Servicenow Tsm Developer At Infosys Should Have A Deep Understanding And Hands-On Experience With The Servicenow Telecom Service Management Module. They Should Possess A Strong Working Knowledge Of The Platform And Its Various Capabilities, Including Configuration, Customization, And Integration.

  • Strong Technical Skills: The Ideal Candidate Should Have A Strong Technical Background, With Expertise In Web Technologies Such As Html, Css, Javascript, And Rest Apis. They Should Also Have Experience With Servicenow Development Tools, Such As Studio And Visual Task Boards.

  • Telecom Industry Knowledge: A Senior Servicenow Tsm Developer Should Have A Sound Understanding Of The Telecom Industry And Its Processes. They Should Have Experience Working With Telecom Service Providers And Be Familiar With Industry-Specific Terminology And Best Practices.

  • Project Management Abilities: As A Senior Role, The Candidate Should Possess Excellent Project Management Skills. They Should Be Able To Lead And Manage Large-Scale Servicenow Tsm Implementations, Ensuring Timely Delivery, Quality, And Budget Adherence.

  • Strong Communication And Collaboration Skills: The Senior Servicenow Tsm Developer Should Be An Effective Communicator And Have Experience Working In A Team Environment. They Should Be Able To Collaborate With Cross-Functional Teams And Stakeholders, Including Business Users, Project Managers, And Other Developers, To Ensure Successful Project Outcomes.

Required Skills

  • Problem Solving

  • Agile Methodology

  • Incident Management

  • ITSM processes

  • Configuration management

  • ServiceNow development

  • Javascript coding

  • Service Catalog

  • Reporting And Analytics

  • Tsm Implementation

  • Telecom Integration

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Problem Solving

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Senior ServiceNow TSM (Telecom Service Managment) Developer in Richardson, TX, USA is between $120,000-$150,000 per year. However, salaries can vary depending on factors such as experience, skills, and company size.

Additional Information
Infosys is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 24th, 2024
Apply BeforeAugust 19th, 2025
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About Infosys

Infosys Limited is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It has its headquarters in Bengaluru, Karnataka, India.

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