Infosys

Senior ServiceNow TSM (Telecom Service Management) Developer

Infosys
Indianapolis, IN, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Infosys! We are currently seeking a highly skilled and experienced Senior ServiceNow TSM Developer to join our team. As a global leader in consulting, technology, and outsourcing solutions, we are dedicated to delivering innovative and impactful services to our clients. In this role, you will have the opportunity to work with cutting-edge technologies and collaborate with a team of talented professionals in a dynamic and fast-paced environment. We are looking for someone with a strong background in Telecom Service Management and extensive experience with ServiceNow. If you are a driven individual with a passion for providing top-notch solutions, we want to hear from you!

  1. Develop and maintain ServiceNow TSM solutions for clients, ensuring high-quality and timely delivery.
  2. Collaborate with the project team to design and implement innovative solutions that meet client requirements.
  3. Participate in requirements gathering, solution design, and technical documentation for ServiceNow TSM projects.
  4. Troubleshoot and resolve technical issues related to ServiceNow TSM implementation.
  5. Continuously evaluate and improve current ServiceNow TSM processes and procedures to optimize performance and efficiency.
  6. Keep up-to-date with the latest trends and advancements in ServiceNow TSM and related technologies.
  7. Lead and mentor team members to enhance their technical skills and knowledge.
  8. Communicate project status and updates to project managers and clients.
  9. Collaborate with cross-functional teams to ensure successful implementation and integration of ServiceNow TSM solutions.
  10. Provide technical expertise and support to other teams within the organization.
  11. Adhere to company standards and best practices in ServiceNow TSM development and implementation.
  12. Work closely with clients to understand their needs and provide customized solutions.
  13. Manage and prioritize multiple projects and tasks effectively to meet project timelines.
  14. Participate in project planning, estimation, and resource allocation.
  15. Act as a subject matter expert in ServiceNow TSM and provide guidance to clients and team members.
Where is this job?
This job is located at Indianapolis, IN, USA
Job Qualifications

  • Extensive Experience With Servicenow: The Ideal Candidate Should Have A Minimum Of 5 Years Of Experience Working With Servicenow, With A Strong Understanding Of Its Various Modules And Capabilities.

  • Expertise In Telecom Service Management: The Candidate Must Have In-Depth Knowledge Of Telecom Service Management (Tsm) Processes, Including But Not Limited To Service Catalog, Incident Management, Change Management, And Asset Management.

  • Technical Skills: The Candidate Should Possess Hands-On Experience In Developing And Implementing Custom Solutions In Servicenow, Using Javascript, Html, Css, And Other Relevant Technologies.

  • Project Management Skills: As A Senior Developer, The Candidate Should Have Experience In Leading And Managing Servicenow Projects, Including Gathering Requirements, Designing Solutions, And Overseeing The Development And Testing Process.

  • Communication And Teamwork: Effective Communication And Collaboration Skills Are Crucial For This Role, As The Candidate Will Be Expected To Work Closely With Cross-Functional Teams, Including Business Stakeholders, Project Managers, And Other Developers. Strong Problem-Solving And Decision-Making Abilities Are Also Important.

Required Skills

  • Project Management

  • Javascript

  • Database Management

  • Agile Methodology

  • Incident Management

  • RESTful APIs

  • ITIL Framework

  • HTML/CSS

  • ServiceNow development

  • Problem Sol

  • Tsm Implementation

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior ServiceNow TSM (Telecom Service Management) Developer in Indianapolis, IN, USA is between $120,000 to $150,000 per year. This may vary depending on the specific job responsibilities, level of experience, and the size and industry of the company.

Additional Information
Infosys is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 24th, 2024
Apply BeforeJune 9th, 2026
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Infosys

Infosys Limited is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It has its headquarters in Bengaluru, Karnataka, India.

Frequently asked questions
More Jobs From Infosys

View All Infosys jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started