Practice Client Partner- Contact Center
Welcome to Infosys, a leading global provider of consulting, technology, and outsourcing services. We are seeking a dynamic and driven individual to join our team as a Practice Client Partner for our Contact Center practice. In this role, you will be responsible for building and maintaining strong relationships with our clients in the contact center industry, ensuring their satisfaction and driving business growth. We are looking for a candidate with a strong background in contact center operations, excellent communication skills, and a passion for delivering exceptional client service. If you are a results-oriented and customer-focused professional, we would love to have you on our team.
- Develop and maintain strong relationships with clients in the contact center industry.
- Identify and understand clients' needs, concerns, and objectives.
- Communicate effectively with clients to ensure their satisfaction and address any issues or challenges.
- Generate new business opportunities by leveraging existing relationships and identifying potential clients.
- Collaborate with cross-functional teams to develop and implement strategies to meet client needs and drive business growth.
- Conduct regular reviews and performance evaluations to ensure client satisfaction and identify areas for improvement.
- Stay updated on industry trends and developments to provide clients with relevant insights and solutions.
- Act as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner.
- Collaborate with internal teams to ensure timely and high-quality delivery of services to clients.
- Monitor and analyze client satisfaction metrics to identify opportunities for improvement and implement necessary actions.
- Represent the company at industry events and conferences to promote our services and build brand awareness.
- Ensure compliance with company policies, procedures, and standards in all client interactions.
- Maintain accurate and up-to-date records of all client interactions and activities.
- Continuously seek opportunities to improve and enhance the client experience.
- Proactively identify and address any potential risks or issues that may impact client satisfaction or business growth.
Extensive Experience In Contact Center Management: The Ideal Candidate Should Have At Least 10 Years Of Experience In Managing Contact Center Operations, Preferably In A Leadership Role. This Includes Experience In Managing Large Teams, Handling Complex Projects, And Driving Business Growth.
Strong Understanding Of Client Needs: The Practice Client Partner Will Be Responsible For Building And Maintaining Relationships With Clients. Therefore, They Should Have A Deep Understanding Of The Client's Business, Industry, And Pain Points. This Will Enable Them To Provide Effective Solutions And Build Trust With The Client.
Proven Track Record In Sales And Business Development: The Practice Client Partner Will Be Responsible For Driving Sales And Business Growth For The Contact Center Practice. Therefore, The Candidate Should Have A Track Record Of Successful Sales And Business Development In The Contact Center Domain. They Should Also Have Experience In Identifying New Business Opportunities And Converting Them Into Successful Deals.
Excellent Communication And Interpersonal Skills: As The Main Point Of Contact For Clients, The Practice Client Partner Should Have Excellent Communication And Interpersonal Skills. This Includes The Ability To Build Rapport With Clients, Negotiate Deals, And Effectively Communicate With Internal Teams.
In-Depth Knowledge Of Contact Center Technologies: The Candidate Should Have A Strong Understanding Of Contact Center Technologies, Including Cloud-Based Solutions, Omnichannel Platforms, And Automation Tools. They Should Also Be Familiar With Industry Best Practices And Emerging Trends In The Contact Center Space.
Data Analysis
Account Management
Communication
Time Management
Problem Solving
Negotiation
customer service
Relationship Management
Team Leadership
Sales Strategy
Client engagement
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Problem Solving
Time management
creativity
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Practice Client Partner- Contact Center is between $70,000 to $100,000 per year. However, this can vary depending on location, experience, and the specific company and industry. Some Practice Client Partners may also receive bonuses and commission based on their performance and the success of their clients.
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Infosys Limited is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It has its headquarters in Bengaluru, Karnataka, India.
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