Infosys

IT Technical Support Engineer

Infosys
Des Moines, IA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a knowledgeable and customer-oriented IT professional looking for a challenging role? Look no further! Join our team at Infosys as an IT Technical Support Engineer and be a part of a dynamic and innovative company. As a Technical Support Engineer, you will provide technical assistance and support to our clients, ensuring their IT systems run smoothly and efficiently. We are seeking individuals with a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service. If you have what it takes to thrive in a fast-paced environment and excel in troubleshooting complex technical issues, then we want you on our team!

  1. Provide technical assistance and support to clients by effectively troubleshooting and resolving technical issues.
  2. Ensure the smooth and efficient operation of clients' IT systems by proactively monitoring and maintaining their systems.
  3. Collaborate with clients to understand their technical needs and provide customized solutions to meet those needs.
  4. Communicate complex technical information to non-technical clients in a clear and understandable manner.
  5. Stay updated on the latest technology and industry trends to continuously improve technical skills and knowledge.
  6. Take ownership of technical issues and follow through until resolution, keeping clients informed throughout the process.
  7. Work closely with cross-functional teams, including developers and network engineers, to resolve technical issues and improve overall system performance.
  8. Provide exceptional customer service by responding to inquiries and requests promptly and effectively.
  9. Maintain accurate and detailed records of all technical support activities and client interactions.
  10. Identify opportunities for process improvements and make recommendations for enhancing the overall customer experience.
  11. Act as a technical resource for junior support engineers and assist with their training and development.
  12. Adhere to company policies and procedures, including security protocols, to ensure the confidentiality and integrity of client data.
  13. Collaborate with sales and business development teams to identify potential technical opportunities and provide technical expertise during client presentations.
  14. Continuously monitor and evaluate system performance and proactively identify and address potential issues before they impact clients.
  15. Stay organized and prioritize tasks to effectively manage a high volume of support requests and meet established service level agreements.
Where is this job?
This job is located at Des Moines, IA, USA
Job Qualifications

  • Excellent Troubleshooting Skills: The Candidate Should Possess Strong Problem-Solving Abilities And Be Able To Troubleshoot Technical Issues Efficiently. This Includes Identifying The Root Cause Of The Problem And Finding Effective Solutions.

  • Knowledge Of It Systems And Software: The Candidate Should Have A Deep Understanding Of Various It Systems, Software, And Hardware Components. This Includes Knowledge Of Operating Systems, Networks, Databases, And Programming Languages.

  • Customer Service Orientation: An It Technical Support Engineer Needs To Have Strong Interpersonal Skills And A Customer-Centric Approach. The Candidate Should Be Able To Communicate Effectively With Clients And Provide Timely And Satisfactory Technical Support.

  • Attention To Detail: The Job Of An It Technical Support Engineer Requires A High Level Of Attention To Detail. The Candidate Should Be Able To Identify And Document Technical Issues Accurately, As Well As Follow Established Protocols And Procedures.

  • Adaptability And Flexibility: Infosys Is A Fast-Paced And Dynamic Organization, And The Candidate Should Be Able To Adapt To Changing Technologies And Work In A Constantly Evolving Environment. The Ability To Learn Quickly And Be Flexible In Handling Various Technical Challenges Is Essential For This Role.

Required Skills

  • Communication Skills

  • Troubleshooting

  • Time Management

  • Multitasking

  • customer service

  • Active listening

  • Network troubleshooting

  • Problem-Solving

  • Software Installation

  • System Administration

  • Hardware Repair

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a IT Technical Support Engineer in Des Moines, IA, USA is between $50,000 to $70,000 per year. This can vary depending on factors such as experience, qualifications, and the specific company or industry the individual is working in.

Additional Information
Infosys is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 19th, 2025
Apply BeforeJuly 8th, 2026
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Infosys

Infosys Limited is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It has its headquarters in Bengaluru, Karnataka, India.

Frequently asked questions
More Jobs From Infosys

View All Infosys jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started