Infosys

Help Desk Analyst

Infosys
Indianapolis, IN, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Infosys, a global leader in technology and consulting services. We are currently seeking a highly skilled Help Desk Analyst to join our dynamic team. As a Help Desk Analyst, you will provide technical support and assistance to our clients, ensuring smooth functioning of their IT systems. We are looking for a proactive and customer-focused individual with a strong technical background and excellent communication skills. If you are passionate about problem-solving and possess the required qualifications, we would love to have you on board.

  1. Provide technical support and assistance to clients, troubleshooting and resolving issues related to their IT systems.
  2. Respond to client inquiries and concerns in a timely and professional manner.
  3. Maintain a thorough understanding of Infosys' technology and services in order to effectively assist clients.
  4. Collaborate with team members to identify and resolve complex technical problems.
  5. Conduct research and utilize available resources to find solutions to technical issues.
  6. Document and track all client interactions and resolutions in a timely and accurate manner.
  7. Proactively identify potential issues and provide recommendations for improvement.
  8. Communicate with clients in a clear and concise manner, ensuring a high level of customer satisfaction.
  9. Stay updated on the latest industry trends and technologies to provide the best possible support to clients.
  10. Work closely with other departments and teams within Infosys to ensure seamless delivery of services to clients.
  11. Participate in training programs to continuously improve technical skills and knowledge.
  12. Adhere to company policies and procedures, including data security and confidentiality guidelines.
  13. Collaborate with senior team members to develop and implement new processes and procedures for efficient client support.
  14. Maintain a positive and professional attitude towards clients and colleagues at all times.
  15. Complete all assigned tasks and projects within given deadlines.
Where is this job?
This job is located at Indianapolis, IN, USA
Job Qualifications

  • Strong Technical Skills: A Help Desk Analyst At Infosys Should Have A Solid Understanding Of Computer Systems, Hardware, And Software. They Should Be Able To Troubleshoot Technical Issues And Provide Effective Solutions To Customers.

  • Excellent Communication Skills: As A Help Desk Analyst, The Ability To Communicate Effectively With Customers Is Crucial. This Includes Active Listening, Clear And Concise Verbal And Written Communication, And The Ability To Explain Technical Concepts In Non-Technical Terms.

  • Customer Service Orientation: Infosys Places A High Value On Providing Exceptional Customer Service. A Help Desk Analyst Should Be Patient, Empathetic, And Have A Customer-Centric Mindset To Ensure Customer Satisfaction.

  • Problem-Solving Abilities: Help Desk Analysts Must Have Strong Problem-Solving Skills To Quickly Identify And Resolve Technical Issues. They Should Also Be Able To Think Critically And Creatively To Find Innovative Solutions.

  • Time Management And Multitasking Skills: Infosys Operates In A Fast-Paced Environment, And A Help Desk Analyst Should Be Able To Manage Their Time Effectively And Handle Multiple Tasks Simultaneously. This Includes Prioritizing And Organizing Tasks To Meet Deadlines And Deliver Efficient And Timely Support To Customers.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Problem Solving

  • customer service

  • Analytical Thinking

  • Active listening

  • Teamwork

  • Adaptability

  • Technical Troubleshooting

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Help Desk Analyst in Indianapolis, IN, USA is between $35,000 - $55,000 per year. This can vary depending on the individual's experience, education, and the company they work for. Some help desk analysts may earn more or less than this range. It is important to also consider benefits, bonuses, and other factors when evaluating salary.

Additional Information
Infosys is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 15th, 2026
Apply BeforeJune 14th, 2026
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About Infosys

Infosys Limited is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It has its headquarters in Bengaluru, Karnataka, India.

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