Infosys

D365 CRM Functional Consultant

Infosys

Remote
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a highly skilled and experienced Functional Consultant with a passion for D365 CRM? Do you thrive in a fast-paced, dynamic environment and have a knack for solving complex business problems? If so, then we have the perfect opportunity for you at Infosys! We are seeking a talented D365 CRM Functional Consultant to join our team and help us deliver exceptional solutions to our clients. In this role, you will have the opportunity to work with cutting-edge technology and make a significant impact on our clients' success. If you have the qualifications and drive to excel in this role, we want to hear from you!

  1. Provide functional expertise in D365 CRM to support the successful delivery of projects for clients.
  2. Collaborate with project stakeholders to understand business requirements and translate them into functional specifications.
  3. Conduct business process analysis and design to identify areas for improvement and recommend solutions.
  4. Configure and customize D365 CRM to meet client requirements.
  5. Develop and maintain project documentation, including functional design documents and test scripts.
  6. Conduct user acceptance testing and provide support during system implementation.
  7. Troubleshoot and resolve any functional issues that arise during project implementation.
  8. Stay updated on the latest D365 CRM features and functionalities and make recommendations for their implementation.
  9. Work closely with technical consultants to ensure seamless integration between D365 CRM and other systems.
  10. Provide training and support to end-users to ensure successful adoption of D365 CRM.
  11. Attend and actively participate in team meetings, client meetings, and status updates.
  12. Proactively identify opportunities for process improvement and suggest solutions.
  13. Adhere to project timelines and deliverables to ensure timely and successful project delivery.
  14. Keep track of project progress, risks, and issues and communicate them to project stakeholders.
  15. Maintain a high level of customer satisfaction by providing exceptional service and support.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.

  • Excellent Communication And Problem-Solving Skills, With The Ability To Work Effectively In A Team Environment.

  • Minimum Of 3-5 Years Of Experience Working With Microsoft Dynamics 365 Crm.

  • Strong Understanding Of Crm Concepts, Processes, And Best Practices.

  • Experience In Configuring And Customizing D365 Crm To Meet Business Requirements.

Required Skills
  • Business Analysis

  • Project Management

  • Testing

  • Training

  • Data migration

  • Requirements Gathering

  • Process mapping

  • Stakeholder management

  • Solution Design

  • Configuration

  • User Support

  • Customization

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a D365 CRM Functional Consultant is between $80,000 to $120,000 per year. However, this can vary depending on factors such as experience, location, and the specific company or industry the consultant is working for. Some senior level D365 CRM Functional Consultants can earn upwards of $150,000 per year. Additionally, bonuses and other benefits may also be included in the overall compensation package.

Additional Information
Infosys is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 25th, 2024
Apply BeforeMay 22nd, 2025
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About Infosys

Infosys Limited is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It has its headquarters in Bengaluru, Karnataka, India.

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