Are you a highly motivated and results-driven individual seeking a dynamic leadership role in the technology industry? Information Builders, a leading business intelligence and analytics software company, is searching for a Manager of Renewals to join our team. In this role, you will be responsible for managing and growing our customer renewal business, ensuring our clients continue to receive the best value from our products and services. If you have a proven track record of success in sales and account management, strong leadership skills, and a passion for driving customer satisfaction, we want to hear from you. Join our team and be a part of our mission to empower organizations with data-driven insights.
- Develop and implement strategies to manage and grow customer renewal business.
- Build and maintain strong relationships with clients to ensure customer satisfaction and retention.
- Monitor renewal metrics and identify areas for improvement to increase retention rates.
- Lead and coach a team of renewal specialists to achieve sales targets and provide excellent customer service.
- Collaborate with cross-functional teams, including sales, marketing, and product development, to drive customer success.
- Develop and maintain a thorough understanding of the company's products and services to effectively communicate their value to clients.
- Proactively identify and address potential customer concerns or issues to maintain a positive relationship.
- Analyze market trends and competitor activity to inform renewal strategies and initiatives.
- Prepare and present regular reports on renewal performance to senior management.
- Drive process improvements and implement best practices to streamline renewal processes and increase efficiency.
- Stay up-to-date on industry developments and trends to make data-driven decisions for the renewal business.
- Collaborate with the sales team to identify new business opportunities within existing accounts.
- Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
- Represent the company in a professional and positive manner at industry events and conferences.
- Continuously seek ways to enhance the customer experience and exceed customer expectations.
Experience In Sales And Customer Service: A Manager, Renewals At Information Builders Must Have A Strong Background In Sales And Customer Service To Effectively Manage And Renew Existing Accounts. This Includes Skills In Negotiating, Relationship Building, And Problem-Solving.
Knowledge Of The Renewals Process: Candidates For This Role Should Have A Deep Understanding Of The Renewals Process, Including The Necessary Steps And Timelines Involved. This Knowledge Will Be Critical For Managing And Tracking Renewal Contracts And Ensuring A High Renewal Rate.
Familiarity With Information Builders Products: As A Manager, Renewals, It Is Important To Have A Strong Understanding Of Information Builders' Products And Services. This Will Allow The Manager To Effectively Communicate The Value Of These Offerings To Clients And Address Any Concerns Or Questions They May Have During The Renewal Process.
Leadership And Management Skills: This Role Requires Strong Leadership And Management Skills To Oversee A Team Of Renewal Specialists And Ensure That All Renewals Are Handled Efficiently And Effectively. The Ideal Candidate Should Have Experience In Managing A Team And Motivating Them To Achieve Their Goals.
Strong Analytical And Organizational Skills: The Ability To Analyze Data And Identify Trends Is Crucial For This Role, As The Manager, Renewals Will Be Responsible For Forecasting And Reporting On Renewal Rates. Additionally, Strong Organizational Skills Are Needed To Manage Multiple Renewal Contracts And Ensure All Deadlines Are Met.
Strategic Planning
Data Analysis
Account Management
Contract Negotiation
Budget management
Customer Relations
Team Leadership
Sales Strategy
Contract review
Cross-Selling
Client
Renewal Forecasting
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, Renewals is between $77,000-$105,000 per year. However, this can vary depending on factors such as location, industry, company size, and experience. Some managers in this role may also receive bonuses and other benefits in addition to their base salary.
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Information Builders is a 40+ year old privately held software company headquartered in New York City. Information Builders provides services in the fields of Business Intelligence, Data Integration and Data Quality solutions.
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