IKEA

Retail Customer Service

IKEA
Costa Mesa, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the world of IKEA, where home furnishing dreams come to life! We are currently seeking enthusiastic and customer-oriented individuals to join our team as Retail Customer Service Representatives. As a member of our dynamic team, you will play a vital role in providing exceptional service to our valued customers. We are looking for individuals who are passionate about creating a positive shopping experience and have a strong desire to learn and grow within the retail industry. If you have a knack for problem-solving, a friendly demeanor, and a passion for home decor, then we want to hear from you!

  1. Greet and welcome customers with a friendly and positive attitude.
  2. Provide exceptional customer service by answering questions, addressing concerns, and resolving issues.
  3. Assist customers with finding and purchasing products, including providing recommendations and advice.
  4. Maintain a thorough knowledge of all IKEA products and services to accurately answer customer inquiries.
  5. Keep track of inventory levels and notify management of any low stock or product shortages.
  6. Process customer transactions accurately and efficiently using the POS system.
  7. Follow company policies and procedures to ensure a safe and pleasant shopping experience for all customers.
  8. Actively listen to customer feedback and communicate any recurring issues or suggestions to management.
  9. Continuously seek opportunities to improve the customer experience and provide feedback to management.
  10. Work collaboratively with team members to ensure the store is clean, organized, and visually appealing.
  11. Attend training sessions and stay updated on product knowledge and company policies.
  12. Be a brand ambassador by embodying IKEA's values and promoting a positive image of the company.
  13. Maintain a positive and professional demeanor at all times, even during busy and stressful periods.
  14. Proactively seek out opportunities to learn and grow within the retail industry.
  15. Adhere to all safety and security protocols to ensure the well-being of customers and team members.
Where is this job?
This job is located at Costa Mesa, CA, USA
Job Qualifications

  • Excellent Communication Skills: Retail Customer Service Representatives At Ikea Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Customers And Provide Them With Helpful And Accurate Information About Products And Services.

  • Strong Knowledge Of Ikea Products And Services: A Thorough Understanding Of Ikea's Products And Services Is Essential For A Retail Customer Service Job At Ikea. This Includes Knowledge Of Product Features, Pricing, And Availability, As Well As Delivery And Assembly Services.

  • Ability To Handle Customer Complaints And Inquiries: Retail Customer Service Representatives At Ikea Must Be Able To Handle Customer Complaints And Inquiries Professionally And Efficiently. This Requires Strong Problem-Solving Skills, The Ability To Remain Calm Under Pressure, And A Customer-Focused Approach.

  • Multitasking And Time Management Skills: Working In A Fast-Paced Retail Environment, Ikea's Customer Service Representatives Must Be Able To Multitask And Manage Their Time Effectively. This Includes Juggling Multiple Customer Inquiries, Processing Transactions, And Maintaining A Clean And Organized Workspace.

  • Team Player Mentality: At Ikea, Teamwork Is Highly Valued And Essential For Providing Excellent Customer Service. A Retail Customer Service Representative Must Be Able To Work Collaboratively With Their Colleagues And Contribute To A Positive And Supportive Work Environment.

Required Skills

  • Communication

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • Teamwork

  • customer satisfaction

  • Problem-Solving

  • Adaptability

  • Cash

  • Sales Techniques

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Retail Customer Service in Costa Mesa, CA, USA is between $33,000 and $36,000 per year. This can vary depending on the specific company, job responsibilities, and level of experience.

Additional Information
IKEA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 5th, 2024
Apply BeforeMay 22nd, 2025
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About IKEA

IKEA is a Swedish-founded multinational group that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other useful goods and occasionally home services.

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