Customer Service Specialist

IKEA is looking for an experienced and enthusiastic Customer Service Specialist to join our team. This individual will be a key part of our customer service team and will be responsible for providing exceptional service to our customers. The ideal candidate will have strong communication and problem-solving skills, a friendly and approachable demeanor, and a passion for helping our customers. If you are looking for an opportunity to join a world-renowned company and make a positive impact on our customer's lives, we want to hear from you.Qualifications:2+ years of customer service experienceExcellent written and verbal communication skillsFriendly, customer-focused attitudeAbility to multi-task and prioritize effectivelyProficiency in Microsoft Office SuiteAbility to work independently and as part of a teamStrong problem-solving and conflict resolution skills

Responsibilities:

1. Assist customers with inquiries via phone, email, or in person.
2. Respond to customer complaints in a timely and professional manner.
3. Resolve customer issues by providing accurate information and finding solutions.
4. Follow up with customers to ensure their satisfaction with the resolution of their issues.
5. Update customer records in the system and provide feedback to other departments as needed.
6. Process orders and maintain accurate records of customer transactions.
7. Generate reports and analyze customer data to identify trends and opportunities for improvement.
8. Monitor customer feedback and complaints to identify areas of improvement.
9. Work collaboratively with other departments to ensure customer satisfaction.
10. Participate in training and development activities to stay up to date with customer service best practices.

According to JobzMall, the average salary range for a Customer Service Specialist in Baltimore, MD, USA is $30,084 - $50,957 per year. This figure is based on the salaries of Customer Service Specialists working in the area.

IKEA is a Swedish-founded multinational group that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other useful goods and occasionally home services.