Customer Service & Returns Associate

At IKEA, we believe that providing excellent customer service is the key to building lasting relationships with our customers. As a Customer Service & Returns Associate, you will play a crucial role in ensuring that every customer has a positive experience with us. We are looking for an enthusiastic and personable individual who is committed to going above and beyond to help our customers with their inquiries and returns. If you have a passion for providing exceptional service and are looking for an opportunity to grow with a global company, we would love to hear from you!

1. Provide exceptional customer service: Deliver outstanding customer service by greeting customers, addressing their inquiries, and resolving any issues they may have in a friendly and efficient manner.
2. Handle returns and exchanges: Process returns and exchanges accurately and efficiently, following company policies and procedures.
3. Build relationships with customers: Create a welcoming and inviting environment for customers, building rapport and trust to foster long-term relationships.
4. Demonstrate product knowledge: Have a thorough understanding of IKEA's products and services to assist customers with their inquiries and provide product recommendations.
5. Ensure customer satisfaction: Proactively follow up with customers to ensure their satisfaction with products and services, and take necessary steps to resolve any issues.
6. Maintain store cleanliness: Keep the customer service and returns areas clean and organized, creating a positive and professional shopping experience for customers.
7. Collaborate with team members: Work closely with other team members to ensure a seamless and efficient customer service and returns process.
8. Uphold company policies and procedures: Adhere to IKEA's policies and procedures, ensuring compliance with company standards and values.
9. Identify opportunities for improvement: Continuously look for ways to improve the customer service and returns process to enhance the overall customer experience.
10. Attend trainings and meetings: Participate in trainings and meetings to stay updated on company policies, procedures, and products, and to continuously develop customer service skills.

According to JobzMall, the average salary range for a Customer Service & Returns Associate in Tampa, FL, USA is $24,000-$38,000 per year. However, this can vary depending on factors such as experience, education, and the specific company. Some companies may offer higher salaries and additional benefits to attract and retain top talent. Additionally, the cost of living in Tampa may also impact the average salary for this position. It is best to research specific companies and job listings in the Tampa area to get a more accurate salary range.

IKEA is a Swedish-founded multinational group that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other useful goods and occasionally home services.