Customer Service & Returns Associate

As a Customer Service & Returns Associate at IKEA, you will join a dynamic and diverse team dedicated to providing exceptional service to our valued customers. Your role will involve assisting customers with their inquiries and concerns, as well as processing returns and exchanges. We are looking for individuals who are passionate about customer service and thrive in a fast-paced environment. If you are a team player with excellent communication skills and a strong attention to detail, we would love to have you join our IKEA family!

1. Provide exceptional customer service: As a Customer Service & Returns Associate, it will be your responsibility to ensure that all customers are greeted and assisted in a friendly and professional manner. This includes actively listening to their inquiries and concerns, and going above and beyond to provide solutions and assistance.
2. Process returns and exchanges: You will be responsible for accurately and efficiently processing all returns and exchanges, following IKEA's policies and procedures. This includes inspecting returned items, refunding or exchanging items, and updating inventory systems.
3. Assist with inquiries and concerns: The role will involve responding to and resolving customer inquiries and concerns via phone, email, or in-person. This may involve troubleshooting technical issues, providing product information, or addressing any delivery or assembly concerns.
4. Work in a fast-paced environment: As part of a dynamic and diverse team, you will be expected to thrive in a fast-paced environment. This means being able to work efficiently and effectively, while maintaining a positive and professional attitude at all times.
5. Collaborate with team members: Teamwork is crucial to providing exceptional customer service. You will be expected to collaborate with your team members to ensure all customers are being assisted in a timely and efficient manner. This may involve stepping in to help with a particularly busy period or providing support to a team member who is struggling.
6. Maintain a strong attention to detail: In order to provide accurate and efficient service, attention to detail is crucial. This includes ensuring all returned items are inspected and processed correctly, and that all customer inquiries and concerns are addressed thoroughly and accurately.
7. Uphold IKEA's values and standards: As a representative of the IKEA brand, it will be your responsibility to uphold the company's values and standards. This includes providing a welcoming and inclusive environment for all customers, and treating them with respect and professionalism at all times.
8. Stay updated on product knowledge: As IKEA offers a wide range of products, it will be important for you to

According to JobzMall, the average salary range for a Customer Service & Returns Associate in Memphis, TN, USA is $28,000 to $35,000 per year. This salary range can vary based on factors such as experience, education, and the specific company or industry the associate is working in.

IKEA is a Swedish-founded multinational group that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other useful goods and occasionally home services.