Customer Service & Returns Associate

Welcome to the world of IKEA, where we believe that a happy customer is a satisfied customer. As a Customer Service & Returns Associate, you will play a vital role in ensuring our customers have a seamless shopping experience. We are looking for someone who is passionate about providing exceptional customer service and has a keen eye for detail. If you have a positive attitude, excellent communication skills, and a knack for problem-solving, then we want you to join our team. At IKEA, we value diversity and teamwork, and we believe in fostering a positive work culture for our employees. Join us in making our customers' shopping journey a memorable one.

1. Provide exceptional customer service to all IKEA customers by greeting them with a warm welcome and assisting them with their shopping needs.
2. Handle all customer inquiries, concerns, and complaints in a timely and professional manner, striving to achieve customer satisfaction at all times.
3. Process returns, exchanges, and refunds according to IKEA's policies and procedures, ensuring accuracy and efficiency.
4. Maintain a thorough understanding of IKEA's products and services to assist customers with their purchases and provide product knowledge.
5. Collaborate with other departments to resolve customer issues and improve overall customer experience.
6. Keep up-to-date with all IKEA promotions, offers, and events to inform customers and promote sales.
7. Stay organized and maintain a clean and tidy work area to provide a pleasant shopping environment for customers.
8. Actively participate in training and development programs to continuously improve customer service skills and knowledge of IKEA's products and services.
9. Demonstrate a positive attitude and promote a friendly and welcoming atmosphere for customers and colleagues.
10. Uphold IKEA's values of diversity and teamwork by treating all customers and colleagues with respect and creating a positive work culture.
11. Adhere to all IKEA safety and security procedures to ensure the safety of customers, colleagues, and products.
12. Take on additional responsibilities as needed and assist in other areas of the store to support the overall success of the IKEA team.

According to JobzMall, the average salary range for a Customer Service & Returns Associate in Jacksonville, FL, USA is $25,000-$35,000 per year. However, this can vary depending on factors such as experience, company, and specific job duties. Some companies may also offer additional benefits such as bonuses, commissions, and healthcare packages.

IKEA is a Swedish-founded multinational group that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other useful goods and occasionally home services.