Customer Service & Returns Associate

Welcome to the world of IKEA, where we believe in creating a better everyday life for the many people. As a Customer Service & Returns Associate, you will play a crucial role in ensuring our customers have a seamless shopping experience. We are looking for someone who is passionate about providing excellent customer service, resolving inquiries and concerns, and handling returns efficiently. If you have a positive attitude, excellent communication skills, and a strong attention to detail, we want you to join our team.

1. Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
2. Handle all customer inquiries and concerns in a timely and efficient manner.
3. Utilize problem-solving skills to resolve customer issues and ensure their satisfaction.
4. Process returns and exchanges according to company policies and procedures.
5. Maintain a thorough understanding of IKEA products and services to assist customers with their shopping needs.
6. Collaborate with other team members to ensure a seamless and positive shopping experience for customers.
7. Keep the customer service area clean, organized, and well-stocked with necessary supplies.
8. Keep up-to-date with any promotions, sales, or changes in company policies to provide accurate and helpful information to customers.
9. Maintain a positive attitude and professional demeanor at all times, ensuring customers feel welcome and valued.
10. Adhere to company standards and guidelines for customer service and returns processes.
11. Follow safety and security protocols to ensure the protection of customers and company assets.
12. Communicate effectively with team members and superiors to address any customer service or returns-related issues.
13. Adhere to all company policies and procedures, including those related to customer privacy and data protection.
14. Continuously strive to improve customer service processes and identify areas for improvement.
15. Complete other tasks and responsibilities as assigned by management to support the overall success of the customer service and returns department.

According to JobzMall, the average salary range for a Customer Service & Returns Associate in Costa Mesa, CA, USA is $35,000-$45,000 per year. This can vary depending on the specific company, level of experience, and other factors.

IKEA is a Swedish-founded multinational group that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other useful goods and occasionally home services.