IT Support Technician
Are you passionate about technology and providing exceptional customer service? IHOP is seeking an experienced IT Support Technician to join our dynamic team! As the first point of contact for technical issues, you will play a crucial role in ensuring our restaurant operations run smoothly. In this role, you will have the opportunity to utilize your technical expertise and problem-solving skills to assist our team members with various technology-related challenges. If you are a self-motivated individual with a strong attention to detail and a knack for troubleshooting, we want to hear from you!
- Serve as the first point of contact for all technical issues and inquiries from team members at IHOP restaurants.
- Provide exceptional customer service by promptly responding to and resolving technical issues in a professional and friendly manner.
- Utilize technical expertise to troubleshoot and resolve hardware and software related issues for various technology systems used by IHOP restaurants.
- Monitor and maintain the performance of technology systems and escalate any potential issues to the appropriate team.
- Collaborate with different departments to identify and implement solutions to improve technology processes and procedures.
- Train and educate team members on how to effectively use technology systems and troubleshoot basic issues.
- Document and track all technical support requests and resolutions in a timely and accurate manner.
- Stay up-to-date on the latest technology developments and trends in order to provide the best support possible.
- Maintain confidentiality and security of all technology systems and sensitive information.
- Demonstrate a strong attention to detail and a sense of urgency in resolving technical issues to ensure smooth restaurant operations.
Proficient Knowledge Of Computer Hardware And Software: The It Support Technician Should Have A Thorough Understanding Of Computer Systems, Components, And Software Programs To Troubleshoot And Resolve Technical Issues.
Strong Problem-Solving Skills: The Job Requires The Ability To Quickly Identify And Resolve Technical Problems. The It Support Technician Should Be Able To Analyze The Root Cause Of An Issue And Provide Effective Solutions.
Excellent Communication Skills: The It Support Technician Will Need To Communicate With Customers And Team Members To Understand And Resolve Technical Issues. Strong Verbal And Written Communication Skills Are Essential For This Role.
Experience With Networking And Server Management: Ihop Relies On A Complex Network Of Computers And Servers To Run Their Business. The It Support Technician Should Have Experience With Network Setup, Maintenance, And Troubleshooting.
Customer Service Orientation: As An It Support Technician, You Will Be Interacting With Customers On A Daily Basis. It Is Important To Have A Customer Service Mindset And Be Able To Handle Difficult Situations And Provide Support With Patience And Empathy.
Troubleshooting
Communication
Time Management
customer service
Network troubleshooting
Problem-Solving
Software Installation
Attention to
Data Backup
Technical Knowledge
System Maintenance
Hardware Repair
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a IT Support Technician in Pasadena, CA, USA is $44,000 - $66,000 per year. This can vary depending on factors such as experience, education, and the specific company or organization the technician is working for.
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IHOP is an American multinational pancake house restaurant chain that specializes in breakfast foods. It is owned by Dine Brands Global—a company formed after IHOP's purchase of Applebee's, with 99% of the restaurants run by independent franchisees.
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