Host/Hostess

Welcome to IHOP! We are currently seeking a friendly and energetic individual to join our team as a Host/Hostess. As the first point of contact for our guests, this role is crucial in creating a positive and welcoming atmosphere. If you have a passion for customer service and enjoy working in a fast-paced environment, we would love to hear from you. Join our IHOP family and see why we're not just a breakfast place - we're a place where memories are made.

1. Greet and welcome guests as they enter the restaurant with a warm and friendly attitude.
2. Manage the waitlist and seating of guests in a timely and efficient manner.
3. Communicate effectively with guests, providing accurate wait times and any special promotions or offers.
4. Maintain a clean and organized lobby area, ensuring a positive first impression for guests.
5. Assist in coordinating with the kitchen staff to ensure timely and accurate food delivery.
6. Handle guest inquiries and complaints professionally and escalate to management when necessary.
7. Monitor and manage the flow of guests to ensure a smooth and enjoyable dining experience.
8. Maintain knowledge of menu items, daily specials, and restaurant policies to assist guests with any questions.
9. Collaborate with servers and other team members to ensure excellent customer service is consistently provided.
10. Uphold company standards and work as a team to ensure a positive and welcoming atmosphere for guests.
11. Perform opening and closing duties, such as restocking and cleaning, to maintain a well-organized and efficient work environment.
12. Attend and actively participate in training and meetings to stay updated on company policies and procedures.
13. Proactively identify and resolve any potential issues to ensure guest satisfaction.
14. Cross-train in other positions, such as server or cashier, to assist with team needs when necessary.
15. Continuously strive to provide excellent customer service and create a memorable dining experience for guests.

According to JobzMall, the average salary range for a Host/Hostess in Minneapolis, MN, USA is between $18,000 and $27,000 per year. This range can vary depending on factors such as the type of establishment, experience level, and specific job responsibilities. Ultimately, the exact salary for a Host/Hostess in Minneapolis will depend on the individual's qualifications and the specific job offer. It is recommended to research the average salaries for similar positions in the area to get a better understanding of the expected salary range.

IHOP is an American multinational pancake house restaurant chain that specializes in breakfast foods. It is owned by Dine Brands Global—a company formed after IHOP's purchase of Applebee's, with 99% of the restaurants run by independent franchisees.