Welcome to the IHOP family! We are currently seeking friendly and energetic individuals to join our team as Hosts/Hostesses. As the first point of contact for our guests, you will play a crucial role in creating a warm and welcoming atmosphere at our restaurant. We are looking for candidates who are passionate about providing exceptional customer service and are dedicated to ensuring our guests have a memorable dining experience. If you have a positive attitude, excellent communication skills, and a knack for multitasking, we would love to meet you!
- Greet and welcome guests with a friendly and positive attitude.
- Ensure a warm and welcoming atmosphere for guests.
- Provide exceptional customer service to all guests.
- Maintain a clean and organized front lobby area.
- Answer phone calls and assist with reservations.
- Manage waitlists and seat guests in a timely manner.
- Communicate with servers and kitchen staff to ensure efficient service.
- Handle customer inquiries and complaints in a professional and timely manner.
- Multitask and handle multiple responsibilities simultaneously.
- Uphold company policies and procedures at all times.
- Work collaboratively with team members to ensure a successful shift.
- Continuously strive to improve guest satisfaction and dining experience.
- Maintain knowledge of menu items and promotions.
- Maintain a positive and friendly attitude towards guests and coworkers.
- Follow health and safety guidelines to ensure a safe dining environment.
- Attend training sessions and meetings as required.
- Take initiative and assist with other tasks as needed.
- Provide support to other team members when necessary.
- Be a brand ambassador and uphold the values and standards of IHOP.
- Maintain a professional appearance and demeanor at all times.
Excellent Customer Service Skills: A Host/Hostess At Ihop Must Have Exceptional Interpersonal Skills To Greet And Interact With Guests In A Friendly And Professional Manner.
Strong Communication Skills: The Ability To Effectively Communicate With Guests, Servers, And Kitchen Staff Is Essential In This Role. A Host/Hostess Must Be Able To Listen To Guests' Requests And Relay Them Accurately To The Appropriate Staff Members.
Organizational Skills: As A Host/Hostess, You Will Be Responsible For Managing The Waitlist, Seating Guests, And Coordinating With The Kitchen To Ensure Timely And Accurate Food Delivery. Therefore, Strong Organizational Skills Are Crucial For Success In This Role.
Multitasking Abilities: Working In A Fast-Paced Restaurant Environment, A Host/Hostess Must Be Able To Handle Multiple Tasks Simultaneously. This Includes Managing Reservations, Answering Phone Calls, And Attending To Guests' Needs While Maintaining A Calm And Composed Demeanor.
Team Player Attitude: A Host/Hostess At Ihop Works Closely With The Rest Of The Front-Of-House Staff To Provide A Positive Dining Experience For Guests. As Such, A Successful Candidate Must Be A Team Player, Willing To Assist Fellow Team Members When Needed And Contribute To A Positive Work Environment.
Communication
Time Management
Multitasking
customer service
Cash Handling
Teamwork
Organization
Problem-Solving
Menu Knowledge
Table Setting
Greeting Guests
Reservation Management
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Host/Hostess in Peoria, IL, USA is $22,000-$30,000 per year. However, this can vary depending on factors such as the specific establishment, experience level, and additional skills or responsibilities. It is important to research and compare salaries for specific job postings in the area to get a more accurate understanding of the earning potential.
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IHOP is an American multinational pancake house restaurant chain that specializes in breakfast foods. It is owned by Dine Brands Global—a company formed after IHOP's purchase of Applebee's, with 99% of the restaurants run by independent franchisees.
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