Are you a people person with a strong passion for hospitality and customer service? Do you thrive in a fast-paced and fun environment? If so, we have the perfect opportunity for you! IHOP is currently seeking a friendly and outgoing Host/Hostess to join our team and help create a positive dining experience for our guests. As a Host/Hostess, you will be the first point of contact for our customers and will play a crucial role in ensuring their satisfaction. This role requires excellent communication skills, a positive attitude, and a strong work ethic. If you have a passion for providing exceptional customer service and enjoy working in a team-oriented atmosphere, then we want to hear from you!
- Greet and welcome guests with a friendly and positive attitude.
- Seat guests and manage the flow of the dining room to ensure timely service.
- Provide accurate wait times and manage reservations.
- Communicate effectively with guests to understand their needs and preferences.
- Maintain a clean and organized host stand and dining area.
- Handle guest complaints and concerns in a professional and timely manner.
- Collaborate with servers and kitchen staff to ensure smooth and efficient service.
- Upsell menu items and promote special offers to guests.
- Work closely with management to maintain high levels of customer satisfaction.
- Follow all company policies and procedures to ensure a safe and enjoyable dining experience for guests.
- Assist with training new host/hostess staff.
- Handle cash and credit card transactions accurately.
- Maintain a positive and professional demeanor at all times.
- Be knowledgeable about the restaurant's menu, specials, and promotions.
- Maintain a clean and presentable appearance to represent the restaurant in a positive manner.
- Assist with other tasks as needed to ensure the smooth operation of the restaurant.
Excellent Communication And Customer Service Skills: A Host/Hostess At Ihop Must Be Able To Greet And Interact With Customers In A Friendly And Professional Manner.
Ability To Multitask And Work In A Fast-Paced Environment: The Job Of A Host/Hostess At Ihop Requires The Ability To Handle Multiple Tasks At Once, Such As Taking Reservations, Seating Guests, And Answering Phone Calls.
Knowledge Of The Restaurant Industry And Menu: It Is Important For A Host/Hostess At Ihop To Have A Basic Understanding Of The Restaurant Industry And The Menu Items Offered, In Order To Assist Customers And Make Recommendations.
Strong Organizational And Time-Management Skills: A Successful Host/Hostess At Ihop Must Be Able To Keep Track Of Reservations, Wait Times, And Seating Arrangements, While Maintaining A Smooth Flow Of Customers In And Out Of The Restaurant.
Flexibility And Availability: Host/Hostess Positions At Ihop Often Require Working Evenings, Weekends, And Holidays, So It Is Important For Candidates To Have A Flexible Schedule And Be Available To Work During Peak Business Hours.
Communication
Time Management
Attention to detail
customer service
Cash Handling
Food safety
Teamwork
Organization
Problem-Solving
Multi-tasking
Menu Knowledge
Reservation Management
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Host/Hostess in Detroit, MI, USA is between $20,000 and $30,000 per year. However, this can vary depending on factors such as the specific job duties, experience level, and the employer. Some higher-end restaurants may offer higher salaries or additional benefits for Host/Hostess positions.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
IHOP is an American multinational pancake house restaurant chain that specializes in breakfast foods. It is owned by Dine Brands Global—a company formed after IHOP's purchase of Applebee's, with 99% of the restaurants run by independent franchisees.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started