Host/Hostess

Welcome to IHOP! We are currently seeking a friendly and enthusiastic individual to join our team as a Host/Hostess. If you have a passion for providing exceptional customer service and creating a welcoming atmosphere, we want to hear from you. As a Host/Hostess, you will be the first point of contact for our guests, ensuring they have a memorable dining experience from start to finish. If you are a team player with a positive attitude and excellent communication skills, keep reading to learn more about this exciting opportunity!

1. Greet and welcome guests as they enter the restaurant with a friendly and positive attitude.
2. Maintain a clean and organized host/hostess station, including menus and promotional materials.
3. Manage the waitlist and seating chart, ensuring efficient and fair seating for all guests.
4. Communicate with servers to ensure timely seating and service for guests.
5. Provide accurate wait time estimates and updates to guests.
6. Answer any questions or concerns guests may have about the menu or restaurant.
7. Handle reservations and special requests.
8. Assist with bussing and cleaning tables during busy periods.
9. Handle guest complaints and resolve issues in a professional and timely manner.
10. Communicate any guest feedback or concerns to management.
11. Follow all safety and sanitation procedures.
12. Work collaboratively with other team members to create a positive and welcoming atmosphere for guests.
13. Continuously strive to improve customer service skills and knowledge of the restaurant's offerings.
14. Adhere to company policies and procedures at all times.
15. Maintain a professional appearance and demeanor at all times.

According to JobzMall, the average salary range for a Host/Hostess in Phoenix, AZ, USA is $8.75-$12.50 per hour. However, this can vary depending on factors such as the specific company, location within Phoenix, and level of experience. Some higher-end restaurants may offer higher salaries for Host/Hostess positions.

IHOP is an American multinational pancake house restaurant chain that specializes in breakfast foods. It is owned by Dine Brands Global—a company formed after IHOP's purchase of Applebee's, with 99% of the restaurants run by independent franchisees.