Are you a people person with a passion for customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you! We are currently seeking a friendly and outgoing individual to join our team as a Host/Hostess at IHOP. As the first point of contact for our guests, the ideal candidate will have excellent communication skills, a warm and welcoming demeanor, and a strong ability to multitask. Join us and be a part of a fun and exciting team at IHOP!
- Greet and welcome guests with a warm and friendly demeanor upon their arrival.
- Maintain a positive and upbeat attitude while interacting with guests.
- Manage the flow of guests and ensure that they are seated promptly and efficiently.
- Communicate with guests to understand their needs and ensure a satisfactory dining experience.
- Handle guest inquiries, complaints, and concerns in a professional and timely manner.
- Maintain a clean and organized host/hostess station and lobby area.
- Collaborate with the kitchen and serving staff to ensure timely service and smooth operations.
- Answer phone calls and take reservations for guests.
- Assist with organizing and coordinating special events or parties.
- Uphold the restaurant's standards of quality and service at all times.
- Adhere to all health and safety regulations and guidelines.
- Attend and actively participate in team meetings and training sessions.
- Assist with training new host/hostess staff members.
- Handle cash and credit card transactions accurately and efficiently.
- Be knowledgeable about the menu and able to make recommendations to guests.
- Maintain a professional appearance and demeanor at all times.
- Foster a positive and friendly work environment.
- Help with other tasks and duties as assigned by management.
Excellent Customer Service Skills: A Host/Hostess At Ihop Must Have Strong Interpersonal Skills And Be Able To Provide Friendly And Efficient Service To Guests.
Ability To Multitask: The Role Of A Host/Hostess At Ihop Involves Juggling Multiple Tasks Such As Greeting And Seating Guests, Answering Phone Calls, And Managing Waiting Lists. Therefore, The Ability To Multitask Is Essential For This Position.
Knowledge Of Restaurant Operations: A Good Understanding Of How A Restaurant Operates Is Important For A Host/Hostess At Ihop. This Includes Knowledge Of Seating Arrangements, Menu Items, And Restaurant Policies.
Professional Appearance: As The First Point Of Contact For Guests, A Host/Hostess At Ihop Must Have A Neat And Professional Appearance. This Includes A Clean And Pressed Uniform, Well-Groomed Hair, And Minimal Visible Tattoos Or Piercings.
Strong Communication Skills: Clear And Effective Communication Is Crucial For A Host/Hostess At Ihop. This Includes Communicating With Guests, Servers, And Other Staff Members To Ensure A Smooth Flow Of Service.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Organization
Problem-Solving
Adaptability
Menu Knowledge
Reservation Management
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Host/Hostess in Seattle, WA, USA is between $13 and $16 per hour. Factors such as experience, location, and employer can affect the exact salary within this range.
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IHOP is an American multinational pancake house restaurant chain that specializes in breakfast foods. It is owned by Dine Brands Global—a company formed after IHOP's purchase of Applebee's, with 99% of the restaurants run by independent franchisees.
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