Manager, Customer Data Analytics

10550 Talbert Ave, Fountain Valley, CA 92708, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Analyze Customer Connect key metrics to identify problems in the customer experience. Recommend solutions to program managers and support implementation and tracking of changes. This position is responsible for oversight and direction of reporting and visualization with the goal of elevating the quality of analytics and reporting within the group. Lead data improvement projects to increase accuracy and speed of reporting and analysis. Partner with internal departments and external vendors to create, execute and monitor programs. Serve as point person and lead for department data collaboration and training. Provide thought leadership and direction for improving analytics, reporting and visualizations. Identify, integrate and verify of all current and future data sources necessary to support the business needs of all customer facing applications and programs. Lead automation efforts. Review and deliver quarterly business reports for management. Assist in preparation as needed.

Where is this job?

This job is located at 10550 Talbert Ave, Fountain Valley, CA 92708, USA

Job Qualifications

5+ of experience in a similar field preferred
Automotive industry and customer satisfaction experience a plus.
Proficient in/ ability to quickly learn data prep, analytics, visualization tools and languages
Ability to quickly grasp and fully utilize specialized programs such as Siebel CRM and QMF programs
Analytics and/or leadership certification is a plus

Required Skills

Sql
Python
Tableau
MS Word
R
Alteryx
Time Management Skills
MS Excel skills
Continuous improvement skills
PowerPoint skills
Data reporting and analytics

Soft Skills

Driven and self-motivated
Communication Skills
Problem Solving Skills
Flexibility/Adaptability
Detail oriented and highly organized
Multi tasker
Team-player

Compensation

According to JobzMall, the average salary range for a Manager, Customer Data Analytics in 10550 Talbert Ave, Fountain Valley, CA 92708, USA is $65,000 to $85,000 per year. This range will depend on a variety of factors such as experience, qualifications, location, and the company the position is with.

Additional Information

Hyundai Motor America is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 16th, 2022

Apply BeforeAugust 19th, 2025

This job posting is from a verified source.

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