Counsel - Customer Service Specialist

Hyundai Motor America

10550 Talbert Ave, Fountain Valley, CA 92708, USA

Full-TimeDepends on ExperienceMid-LevelAssociate

Job Description

Develop, maintain, and update the processes and procedures for the third party customer service specialists.
Analyze breach of warranty and lemon law cases and manage cases through to resolution.
Collaborate with Legal Department on review of complex case management issues.
Provide training and process development support to the customer service specialists.
Establish service level agreements, compliance adherence at all levels, and development of performance templates.

Where is this job?

This job is located at 10550 Talbert Ave, Fountain Valley, CA 92708, USA

Job Qualifications

Five years of experience in similar field
Familiar with lemon law and state regulatory statutes
Any management/supervisory background would be a plus
Law Degree required

Required Skills

Analytical skills
MS Excel
MS PowerPoint
MS Access
Customer handling skills.

Soft Skills

Adaptable
Multitasking
Resolving issues
Verbal communication
written communication

Compensation

According to JobzMall, the average salary range for a Counsel - Customer Service Specialist in 10550 Talbert Ave, Fountain Valley, CA 92708, USA is $43,000 to $51,000 per year. This range is based on the salary data collected from various job postings in the area.

Additional Information

Hyundai Motor America is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 15th, 2021

Apply BeforeJuly 20th, 2025

This job posting is from a verified source.

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