Patient Relations Specialist

At Huntington Hospital, we are looking for an experienced and passionate Patient Relations Specialist to join our team. This position requires a personable and empathetic individual who has the ability to think quickly, problem solve, and remain calm under pressure. In this role, you will be responsible for responding to patient inquiries, addressing patient concerns, and managing patient grievances.The ideal candidate for this position should have a minimum of two years of experience in customer service, preferably in a hospital setting. Additionally, they must possess excellent communication and interpersonal skills, as well as a positive attitude and strong work ethic. As a Patient Relations Specialist, it is essential that you remain composed and professional in all situations and interactions.If you are looking to join a team of dedicated professionals and have a passion for helping others, then this is the position for you. We are eager to find a Patient Relations Specialist who is committed to providing excellent customer service and creating a positive patient experience.

Responsibilities:

1. Respond to patient inquiries and address patient concerns in a timely and professional manner.
2. Handle patient grievances and problem solve in order to resolve conflicts.
3. Maintain excellent communication and interpersonal skills with patients.
4. Manage patient complaints and questions in a calm and composed manner.
5. Remain professional in all situations and interactions.
6. Provide exceptional customer service and create positive experiences for patients.
7. Remain up-to-date on hospital policies and procedures.
8. Develop and maintain relationships with patients and their families.
9. Follow established protocols for patient care.
10. Prepare reports and document patient interactions.

According to JobzMall, the average salary range for a Patient Relations Specialist in Pasadena, CA, USA is between $40,000 and $80,000. This range is based on the salary information of similar positions in the area, as well as the experience, qualifications, and other factors of the individual applying for the job.

Huntington Memorial Hospital is a 619-bed not-for-profit hospital in Pasadena, California.