Senior Customer Experience Professional

Are you passionate about delivering exceptional customer experiences? Do you possess strong leadership skills and a proven track record of driving customer satisfaction? Then we have an exciting opportunity for you as a Senior Customer Experience Professional at Honeywell. As a member of our team, you will play a critical role in elevating our customer experience by developing and implementing strategies to exceed customer expectations. We are seeking a highly motivated individual with a customer-centric mindset and a minimum of 5 years of experience in a similar role. If you are ready to make a meaningful impact and be a part of a dynamic, global organization, we want to hear from you.

1. Develop and implement strategies to enhance and elevate the overall customer experience.
2. Lead and mentor a team of customer experience professionals to ensure their success in delivering exceptional service.
3. Monitor and analyze customer satisfaction metrics to identify areas for improvement and take proactive measures to address them.
4. Collaborate with cross-functional teams to ensure a seamless and consistent customer experience across all touchpoints.
5. Stay updated on industry trends and best practices to continuously improve the customer experience.
6. Develop and maintain relationships with key stakeholders to ensure alignment and support for customer experience initiatives.
7. Implement processes and procedures to streamline customer interactions and improve efficiency.
8. Act as a champion for the customer within the organization, advocating for their needs and driving a customer-centric culture.
9. Identify and resolve complex customer issues in a timely and effective manner.
10. Continuously seek opportunities to innovate and differentiate the customer experience.
11. Provide regular reports and updates on customer experience metrics and initiatives to senior leadership.
12. Cultivate a positive and collaborative work environment that promotes teamwork and a customer-focused mindset.
13. Represent the company at industry events and conferences to showcase our commitment to delivering exceptional customer experiences.
14. Serve as a subject matter expert on customer experience trends and best practices, providing guidance and support to other teams within the organization.
15. Uphold and promote the company's values and mission in all interactions with customers and colleagues.

According to JobzMall, the average salary range for a Senior Customer Experience Professional in Charlotte, NC, USA is between $60,000 and $80,000 per year. However, this can vary depending on factors such as experience, industry, and company size. Senior professionals with more experience and in larger companies may earn higher salaries.

Honeywell International Inc. is an American multinational conglomerate company that makes a variety of commercial and consumer products, engineering services and aerospace systems for a wide variety of customers, from private consumers to major corporations and governments.