Lead Field Service Technician

As a Lead Field Service Technician at Honeywell, you will have the unique opportunity to utilize your technical expertise and leadership skills to lead a team of dedicated technicians in providing top-notch customer service. Our company values innovation, teamwork, and a passion for excellence, and we are seeking a highly motivated individual who embodies these qualities to join our team.We are looking for a dynamic individual with a proven track record of success in the field service industry. The ideal candidate will have strong communication and organizational skills, as well as a deep understanding of complex technical systems. If you are a problem-solver, team player, and natural leader, we want to hear from you! Join our team at Honeywell and take the next step in your career.

1. Lead and manage a team of field service technicians to provide exceptional customer service.
2. Utilize technical expertise and knowledge to troubleshoot and resolve complex technical issues.
3. Mentor and train team members on technical skills and best practices.
4. Ensure all team members adhere to company policies and safety procedures.
5. Develop and maintain relationships with customers to ensure satisfaction and repeat business.
6. Coordinate and schedule service calls and maintain a high level of efficiency.
7. Monitor and analyze team performance metrics to identify areas for improvement.
8. Collaborate with other departments to develop and implement new processes and procedures.
9. Stay current with industry developments and advancements in technology.
10. Act as a point of contact for escalated customer issues and provide timely resolution.
11. Communicate effectively with customers and team members to provide updates and address concerns.
12. Conduct regular performance evaluations and provide feedback and coaching to team members.
13. Participate in the recruitment and hiring process for new technicians.
14. Represent the company and maintain a professional image at all times.
15. Act as a role model for the team, promoting a positive and collaborative work environment.

According to JobzMall, the average salary range for a Lead Field Service Technician in Albuquerque, NM, USA is between $52,000 - $70,000 per year. However, salaries may vary depending on the specific job responsibilities, experience, and qualifications of the individual.

Honeywell International Inc. is an American multinational conglomerate company that makes a variety of commercial and consumer products, engineering services and aerospace systems for a wide variety of customers, from private consumers to major corporations and governments.