Team Lead - Customer Support Services
Welcome to Honda Motor Company, a leading global automotive company committed to providing innovative and high-quality products to our customers. We are currently seeking a highly motivated and experienced individual to join our team as the Team Lead for our Customer Support Services department. As a Team Lead, you will be responsible for overseeing a team of customer support representatives and ensuring that our customers receive exceptional service and support. We are looking for a dynamic leader with strong communication skills and a passion for delivering excellent customer service. If you have a proven track record in customer support and are ready to take on a leadership role, we encourage you to apply for this exciting opportunity at Honda Motor Company.
- Oversee and manage a team of customer support representatives, including hiring, training, and performance evaluations.
- Develop and implement strategies to improve customer service and ensure customer satisfaction.
- Monitor team performance and identify areas for improvement, providing coaching and guidance as needed.
- Collaborate with other departments to ensure smooth operations and efficient handling of customer inquiries and concerns.
- Set and enforce customer service standards and ensure that team members adhere to them.
- Handle escalated customer issues and complaints, resolving them in a timely and satisfactory manner.
- Maintain accurate and up-to-date records of customer interactions and provide regular reports on team performance.
- Conduct regular team meetings to communicate updates, address concerns, and foster a positive team culture.
- Stay up-to-date with industry trends and best practices in customer support to continuously improve our services.
- Work closely with upper management to develop and implement department goals and objectives.
- Foster a positive and collaborative working environment, promoting teamwork and professional development among team members.
- Represent Honda Motor Company and its customer support services in a professional and positive manner at all times.
Strong Communication Skills: A Successful Team Lead At Honda Motor Company Must Possess Excellent Written And Verbal Communication Skills To Effectively Communicate With Team Members, Customers, And Other Departments Within The Company.
Leadership Experience: The Ideal Candidate Should Have Prior Experience In A Leadership Role, Preferably In A Customer Support Or Service Environment. They Should Be Able To Motivate And Guide Team Members Towards Achieving Common Goals.
Customer Service Expertise: Honda Motor Company Values Exceptional Customer Service, And A Team Lead In The Customer Support Services Department Must Have A Deep Understanding Of Customer Needs And Be Able To Provide Effective Solutions.
Problem-Solving Abilities: As A Leader In The Customer Support Services Team, The Individual Should Have Strong Problem-Solving Skills To Handle Complex Customer Issues And Provide Timely Resolutions. They Should Also Be Able To Identify And Address Any Recurring Problems Within The Team.
Time Management And Organization: The Team Lead Should Be Able To Prioritize Tasks, Delegate Responsibilities, And Manage Their Time Effectively To Meet Tight Deadlines. They Should Also Be Highly Organized To Ensure Smooth Operations Within The Team.
Quality Assurance
Performance Management
Data Analysis
Communication
Time Management
Team Management
Problem Solving
Conflict Resolution
customer service
Training and Development
Adaptability
Mult
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Team Lead - Customer Support Services in Marysville, OH 43040, USA is $45,000 - $65,000 per year. This can vary depending on the specific company, level of experience, and job responsibilities. Some companies may offer additional benefits such as bonuses, commissions, and health insurance, which can also impact the overall salary range.
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Honda Motor Company, Ltd. is a Japanese public multinational conglomerate corporation primarily known as a manufacturer of automobiles, motorcycles, and power equipment.
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