Customer Experience Strategy Research Leader

Welcome to Honda Motor Company! We are a leading automotive manufacturer known for our commitment to innovation and customer satisfaction. We are currently seeking a dynamic and experienced Customer Experience Strategy Research Leader to join our team and lead our efforts in enhancing the overall customer experience. This role requires a strategic thinker with strong research skills and a passion for understanding and meeting the needs of our customers. If you have a strong background in customer experience strategy and are looking for an exciting and challenging opportunity, we would love to hear from you.

1. Develop and implement a customer experience strategy that aligns with Honda Motor Company's overall goals and objectives.
2. Conduct market research and gather customer insights to identify areas for improvement in the customer experience.
3. Utilize data and analytics to track and measure the success of customer experience initiatives and make data-driven recommendations for future strategies.
4. Collaborate with cross-functional teams, including marketing, sales, and product development, to ensure a cohesive and seamless customer experience.
5. Stay up-to-date with industry trends and best practices in customer experience to continuously improve and innovate our approach.
6. Lead and mentor a team of researchers and analysts to support the customer experience strategy.
7. Develop and maintain relationships with external partners and vendors to enhance the customer experience.
8. Develop and manage budgets for customer experience research and initiatives.
9. Communicate regularly with senior leadership to provide updates on customer experience initiatives and results.
10. Identify and address potential customer pain points and develop solutions to improve overall satisfaction.
11. Champion a customer-centric mindset throughout the organization and ensure all departments are aligned with the customer experience strategy.
12. Collaborate with customer service teams to ensure a seamless and positive experience for customers at all touchpoints.
13. Develop and implement customer feedback mechanisms, such as surveys and focus groups, to gather insights and inform future strategies.
14. Monitor and report on key performance indicators related to customer satisfaction and retention.
15. Continuously assess and improve the customer journey across all channels, including online, in-person, and phone interactions.

According to JobzMall, the average salary range for a Customer Experience Strategy Research Leader in Torrance, CA, USA is $110,000-$130,000 per year. This can vary depending on the specific company, industry, and level of experience.

Honda Motor Company, Ltd. is a Japanese public multinational conglomerate corporation primarily known as a manufacturer of automobiles, motorcycles, and power equipment.