Switchboard Operator

Welcome to the Holiday Inn Hotels team! We are seeking a highly motivated and friendly individual to join us as a Switchboard Operator. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming experience. If you thrive in a fast-paced environment and have exceptional communication skills, we want you on our team. In this role, you will be responsible for efficiently managing incoming calls and directing them to the appropriate departments or individuals. You will also assist with guest inquiries, provide information about the hotel's services and amenities, and ensure all calls are handled in a professional and timely manner. To excel in this position, you must possess excellent customer service skills, be a quick thinker, and have the ability to multitask effectively. Previous experience in a similar role and familiarity with hotel operations is preferred. If you are ready to take on a challenging and rewarding role at Holiday Inn Hotels, we encourage you to apply now.

1. Act as the first point of contact for guests, providing a positive and friendly welcome to the hotel.
2. Efficiently manage incoming calls, directing them to the appropriate departments or individuals.
3. Answer guest inquiries and provide information about the hotel's services and amenities.
4. Ensure all calls are handled in a professional and timely manner.
5. Possess excellent customer service skills and be able to handle challenging situations with patience and empathy.
6. Multitask effectively, managing a high volume of calls while also attending to guest needs in person.
7. Maintain a thorough understanding of the hotel's operations and be able to provide accurate information to guests.
8. Keep accurate records of incoming calls and assist with any necessary follow-up.
9. Work closely with other hotel departments to ensure a seamless and efficient guest experience.
10. Meet and exceed performance goals, such as call handling time and guest satisfaction ratings.
11. Stay up-to-date on hotel promotions, events, and other relevant information to effectively assist guests.
12. Handle any guest complaints or concerns with professionalism and escalate to management when necessary.
13. Maintain a clean and organized work area, including the switchboard and reception desk.
14. Attend all required training and meetings to stay informed about hotel policies and procedures.
15. Collaborate with team members to ensure a positive and supportive work environment.

According to JobzMall, the average salary range for a Switchboard Operator in London, UK is between £15,000 and £25,000 per year. This can vary depending on the company, location, and experience of the individual. Some companies may offer higher salaries for those with more experience or additional responsibilities, while others may offer lower salaries for entry-level positions.

Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.