Welcome to Holiday Inn Hotels, where we believe in providing exceptional experiences for our guests. We are currently seeking a skilled and knowledgeable Sommelier to join our team and elevate our guests' dining experience. As a Sommelier, you will have the opportunity to showcase your expertise in wine and provide guests with personalized recommendations to enhance their meals. If you have a passion for wine, exceptional customer service skills, and a desire to work in a dynamic and fast-paced environment, we would love to hear from you. Join us at Holiday Inn Hotels and be a part of creating unforgettable moments for our guests.
- Provide exceptional customer service by welcoming guests and creating a warm and inviting atmosphere in the dining area.
- Demonstrate extensive knowledge and expertise in wine, including varietals, regions, and pairings.
- Assist guests in selecting the perfect wine to complement their meal, taking into consideration their preferences and budget.
- Maintain a thorough understanding of the restaurant's menu and make recommendations to guests based on their wine selection.
- Create a personalized experience for guests by building relationships and offering tailored wine suggestions.
- Ensure the proper handling, storing, and serving of all wines in accordance with industry standards.
- Collaborate with the kitchen staff to ensure the wine selection complements the food offerings.
- Stay up-to-date with industry trends and new wine releases to continuously expand knowledge and enhance the guest experience.
- Handle guest inquiries, complaints, and special requests regarding wine with professionalism and efficiency.
- Work closely with the management team to develop and implement innovative ways to promote the restaurant's wine program.
- Assist in the training and development of restaurant staff on wine knowledge and service techniques.
- Adhere to all health and safety regulations to maintain a clean and safe work environment.
- Uphold the brand standards and values of Holiday Inn Hotels in all interactions with guests and team members.
- Attend and participate in team meetings and training sessions as required.
- Maintain accurate records of wine inventory and communicate any restocking needs to management in a timely manner.
- Continuously strive to exceed guest expectations and contribute to the overall success of the restaurant.
Extensive Knowledge Of Wine: A Sommelier At Holiday Inn Hotels Should Have A Deep Understanding Of Different Types Of Wine, Including Their Origins, Production Processes, And Flavor Profiles. They Should Also Be Able To Recommend Wine Pairings Based On The Hotel's Menu And Guests' Preferences.
Excellent Communication Skills: As A Sommelier, It Is Essential To Communicate Effectively With Guests And Colleagues. This Includes Being Able To Explain Wine Options And Make Recommendations In A Clear And Approachable Manner.
Strong Customer Service Skills: A Sommelier's Main Focus Is To Enhance The Guest's Dining Experience By Offering Exceptional Customer Service. This Includes Being Attentive, Knowledgeable, And Able To Anticipate And Meet Guests' Needs.
Certifications And Training: Most Holiday Inn Hotels Require Sommeliers To Have Completed A Sommelier Certification Program Or Have A Degree In Hospitality, Wine Studies, Or A Related Field. Additional Training And Certifications In Wine Tasting, Food Pairing, And Service Are Also Desirable.
Attention To Detail: A Sommelier Must Have A Keen Eye For Detail When It Comes To Wine Selection, Storage, And Presentation. They Should Also Be Able To Maintain Accurate Records Of Inventory And Ensure Proper Handling And Storage Of Wine To Maintain Its Quality.
Inventory Management
Communication
Event Planning
customer service
Hospitality
Salesmanship
Menu Development
Menu Knowledge
wine pairing
Tasting Techniques
Wine Education
Food And Beverage
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Sommelier in Charlotte, NC, USA is between $35,000 and $70,000 per year. This range can vary depending on the specific employer, level of experience, and additional skills and certifications. Some employers may also offer additional benefits such as performance bonuses or tips.
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Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.
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