Reservations Manager

Welcome to Holiday Inn Hotels, where we strive to provide our guests with exceptional experiences and unforgettable memories. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Reservations Manager. As the Reservations Manager, you will play a crucial role in ensuring our guests' reservations are handled efficiently and with the utmost care. Your dedication and expertise will be instrumental in creating a seamless booking process for our guests. If you have a passion for hospitality and possess excellent communication and organizational skills, we invite you to apply for this exciting opportunity.

1. Oversee the daily operations of the reservations department and ensure all tasks are completed accurately and in a timely manner.
2. Train and supervise reservations staff to ensure a high level of customer service is provided to guests.
3. Monitor and analyze booking trends and adjust reservation strategies as needed to maximize occupancy and revenue.
4. Maintain a thorough understanding of the hotel's room types, rates, and policies to accurately assist guests with their reservations.
5. Collaborate with other departments, such as front desk and housekeeping, to ensure seamless communication and coordination of guest reservations.
6. Resolve any guest issues or concerns related to reservations in a prompt and professional manner.
7. Manage and maintain accurate and up-to-date reservation records and reports.
8. Implement and enforce reservation and cancellation policies to protect the hotel's revenue.
9. Continuously seek out ways to improve the reservation process and enhance the guest experience.
10. Stay updated on industry trends and competition to make informed decisions and remain competitive in the market.
11. Work closely with the sales and marketing team to develop and implement strategies to increase bookings and revenue.
12. Adhere to all company and brand standards, policies, and procedures at all times.
13. Conduct regular performance evaluations and provide feedback and coaching to reservations staff.
14. Communicate effectively with guests, colleagues, and superiors to ensure a positive and professional work environment.
15. Perform any other duties as assigned by the hotel management.

According to JobzMall, the average salary range for a Reservations Manager in San Antonio, TX, USA is between $43,000 and $60,000 per year. However, this can vary depending on the specific company, experience level, and skills of the individual. Some Reservations Managers may also receive additional bonuses and benefits.

Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.