Reservations Coordinator

Welcome to Holiday Inn Hotels! Are you a detail-oriented and customer-focused individual looking for a new opportunity in the hospitality industry? We are seeking a highly motivated Reservations Coordinator to join our team and help us deliver exceptional experiences to our guests. As a Reservations Coordinator, you will be responsible for managing room reservations, providing excellent customer service, and ensuring the smooth operation of our hotel. If you have a passion for creating unforgettable experiences and possess strong organizational and communication skills, we would love to have you on our team. Read on for more details about this exciting opportunity.

1. Manage room reservations: The Reservations Coordinator will be responsible for managing all room reservations, including booking, modifying, and cancelling reservations.
2. Provide excellent customer service: The primary responsibility of the Reservations Coordinator is to provide exceptional customer service to all guests, ensuring their needs and requests are met in a timely and professional manner.
3. Ensure smooth operation of the hotel: The Reservations Coordinator will play a crucial role in ensuring the smooth operation of the hotel, by coordinating with other departments to ensure all reservations are accurate and guests have a seamless experience.
4. Maintain accurate and organized records: It is the responsibility of the Reservations Coordinator to maintain accurate and organized records of all reservations, room availability, and guest information.
5. Assist with billing and invoicing: The Reservations Coordinator will assist with billing and invoicing processes, ensuring accuracy and timeliness.
6. Respond to inquiries and resolve complaints: The Reservations Coordinator will be the first point of contact for guest inquiries and complaints related to reservations, and will be responsible for responding promptly and effectively to resolve any issues that may arise.
7. Collaborate with sales and marketing teams: The Reservations Coordinator will work closely with the sales and marketing teams to promote and sell hotel services, packages, and special offers.
8. Monitor and report on reservation trends: The Reservations Coordinator will monitor and report on reservation trends, including occupancy rates, room revenue, and average daily rates, to assist with forecasting and decision-making.
9. Train and supervise reservations staff: In some cases, the Reservations Coordinator may be responsible for training and supervising other reservations staff, ensuring they adhere to hotel policies and procedures.
10. Stay updated on hotel policies and procedures: It is the responsibility of the Reservations Coordinator to stay updated on all hotel policies and procedures, and ensure they are followed by all reservations staff.
11. Maintain confidentiality: The Reservations Coordinator will handle sensitive guest information and must maintain confidentiality at all times.
12. Provide support

According to JobzMall, the average salary range for a Reservations Coordinator in Torrance, CA, USA is $37,000 - $43,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or industry. Some Reservations Coordinators may also receive additional benefits such as bonuses, commissions, and travel discounts.

Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.