Reservations Coordinator

Austin, TX, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Holiday Inn Hotels! We are currently seeking a highly organized and customer-focused individual to join our team as a Reservations Coordinator. As a Reservations Coordinator, you will play a crucial role in ensuring our guests have a seamless and enjoyable experience by managing all aspects of their reservations. We are looking for someone with excellent communication skills, a passion for hospitality, and a strong attention to detail. If you thrive in a fast-paced and dynamic environment and have a knack for problem-solving, we would love to have you on our team.

Manage all aspects of guest reservations, including taking and modifying bookings, processing payments, and ensuring accuracy of information.
Communicate effectively with guests, both over the phone and via email, to provide exceptional customer service and address any inquiries or issues.
Maintain a high level of organization and attention to detail when inputting and managing reservation information.
Collaborate with other departments, such as housekeeping and front desk, to ensure smooth operations and guest satisfaction.
Utilize problem-solving skills to handle any reservation changes or issues, and escalate to management when necessary.
Stay up-to-date on hotel policies, procedures, and room availability to provide accurate and helpful information to guests.
Work efficiently in a fast-paced environment, while maintaining a positive and professional attitude.
Assist in training new team members on reservation procedures and systems.
Handle cash and credit card transactions accurately and according to hotel standards.
Continuously seek opportunities to improve the guest experience and provide feedback to management.

Where is this job?

This job is located at Austin, TX, USA

Job Qualifications

Excellent Communication Skills: A Reservations Coordinator At Holiday Inn Hotels Must Possess Strong Communication Skills In Order To Effectively Interact With Guests, Colleagues, And Other Hotel Staff. This Includes Being Able To Convey Information Clearly And Professionally, As Well As Actively Listening To Guests' Needs And Concerns.
Customer Service Experience: As A Reservations Coordinator, It Is Crucial To Have Previous Experience In A Customer Service Role. This Includes Being Able To Handle Guest Complaints And Concerns In A Timely And Effective Manner, As Well As Providing Exceptional Service To Ensure Guest Satisfaction.
Attention To Detail: A Successful Reservations Coordinator Must Have A Keen Eye For Detail. This Includes Being Able To Accurately Input Guest Information, Room Preferences, And Special Requests In The Hotel's Reservation System. Attention To Detail Is Also Important When Managing Multiple Reservations And Ensuring All Details Are Correct.
Time Management Skills: A Reservations Coordinator Must Be Able To Manage Their Time Effectively In Order To Meet The Demands Of The Job. This Includes Being Able To Prioritize Tasks, Stay Organized, And Work Efficiently To Ensure All Reservations Are Processed Accurately And In A Timely Manner.
Knowledge Of Reservation Systems: A Strong Understanding Of Reservation Systems, Such As Opera Or Amadeus, Is Essential For A Reservations Coordinator At Holiday Inn Hotels. This Includes Being Able To Navigate The System, Make Changes To Reservations, And Troubleshoot Any Issues That May Arise. Previous Experience With These Systems Is Highly Preferred.

Required Skills

Communication
Sales
Time Management
Multitasking
Attention to detail
Negotiation
customer service
Computer proficiency
Organization
Problem-Solving
Adaptability
Reservation Software

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
Empathy

Compensation

According to JobzMall, the average salary range for a Reservations Coordinator in Austin, TX, USA is between $32,000 and $46,000 per year. However, this can vary depending on the specific job responsibilities, level of experience, and the company itself. It is always best to research the specific job and company to get a more accurate salary range.

Additional Information

Holiday Inn Hotels is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedAugust 30th, 2024

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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