Reservation Agent

Are you a customer service superstar with a passion for the hospitality industry? Do you thrive in a fast-paced environment and enjoy helping people create unforgettable travel experiences? Then we have the perfect role for you! We are currently seeking a highly motivated and personable Reservation Agent to join our team at Holiday Inn Hotels. In this role, you will be responsible for providing exceptional customer service and assisting guests with their reservations, ensuring a seamless and enjoyable booking process. If you have excellent communication skills, a positive attitude, and a desire to excel in the world of hospitality, we want to hear from you!

1. Provide exceptional customer service to all guests, ensuring their needs and preferences are met during the reservation process.
2. Assist guests with making reservations and provide accurate information regarding availability, rates, and hotel amenities.
3. Maintain a high level of knowledge about the hotel and its services to effectively answer guest inquiries and provide recommendations.
4. Handle guest complaints and resolve any issues in a timely and professional manner.
5. Utilize multiple reservation systems to input and retrieve guest information accurately.
6. Collaborate with other hotel departments to ensure guest requests are fulfilled and ensure a seamless guest experience.
7. Monitor reservation systems for accuracy and make necessary adjustments to reservations as needed.
8. Meet or exceed sales goals by promoting hotel services and amenities to guests during the reservation process.
9. Maintain a clean and organized work area, ensuring all necessary supplies are stocked.
10. Stay up-to-date with hotel promotions, packages, and special events to effectively promote to guests.
11. Follow all company policies and procedures, including safety and security guidelines.
12. Continuously strive to improve customer service skills and attend training sessions as required.
13. Maintain a positive and professional attitude at all times, providing a warm and welcoming environment for guests.
14. Assist with other duties as assigned by management to ensure the smooth operation of the hotel.

According to JobzMall, the average salary range for a Reservation Agent in Raleigh, NC, USA is between $23,000 and $35,000 per year. However, this can vary based on factors such as experience, education, and the specific company or industry the reservation agent is working in. Additionally, some reservation agents may also receive commission or bonuses based on their performance.

Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.