Reservation Agent

Welcome to Holiday Inn Hotels! We are currently seeking a highly motivated and customer-focused Reservation Agent to join our team. As a Reservation Agent, you will play a crucial role in ensuring our guests have a seamless and enjoyable experience from start to finish. We are looking for individuals who are passionate about delivering exceptional customer service and have excellent communication skills. If you are a team player with a positive attitude and the ability to multitask in a fast-paced environment, we would love to hear from you.

1. Provide exceptional customer service by responding to guest inquiries and reservation requests in a timely and professional manner.
2. Assist guests with making reservations, changes, and cancellations with accuracy and attention to detail.
3. Maintain extensive knowledge of hotel services, amenities, and room types to effectively recommend and upsell to guests.
4. Utilize computer systems and software to accurately input and retrieve guest information and reservation data.
5. Collaborate with other hotel departments to ensure guest requests and special accommodations are met.
6. Build and maintain positive relationships with guests by addressing any concerns or issues in a timely and effective manner.
7. Meet or exceed sales goals by actively promoting hotel packages and promotions to potential guests.
8. Stay updated on hotel policies and procedures to ensure compliance and consistency in service delivery.
9. Maintain accurate records of reservations, payments, and guest information.
10. Handle cash and credit card transactions with accuracy and in accordance with hotel policies.
11. Uphold the hotel's brand standards and values by delivering excellent customer service at all times.
12. Attend training sessions and meetings to enhance job knowledge and skills.
13. Adhere to personal grooming and uniform standards.
14. Work collaboratively with team members to achieve overall hotel goals and objectives.
15. Maintain a positive and professional attitude at all times, representing the hotel in a positive light.

According to JobzMall, the average salary range for a Reservation Agent in Seattle, WA, USA is between $32,000 to $46,000 per year. However, this can vary depending on factors such as the company, experience, and job duties. Some companies may offer a commission or bonus structure on top of the base salary. Additionally, the cost of living in Seattle may also impact the salary range for this position.

Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.