Reservation Agent
Welcome to the team at Holiday Inn Hotels! We are currently seeking a highly motivated and customer-oriented individual to join our team as a Reservation Agent. As a Reservation Agent, you will play a crucial role in ensuring that our guests have a seamless and enjoyable experience from the moment they book their stay with us. We are looking for someone who is passionate about hospitality, has excellent communication skills, and is able to provide exceptional customer service. If you are a team player with a positive attitude and a desire to make our guests' stay unforgettable, then we want you to join our team at Holiday Inn Hotels!
- Answer incoming calls and respond to online inquiries from potential guests in a timely and professional manner.
- Provide accurate information about the hotel's amenities, services, and rates to help guests make informed decisions.
- Assist guests with making and modifying reservations, ensuring all details are accurately entered into the system.
- Understand and effectively communicate the hotel's cancellation and refund policies to guests.
- Collaborate with other hotel departments to ensure guest needs and requests are met.
- Build and maintain strong relationships with guests to foster loyalty and increase repeat business.
- Resolve any guest complaints or issues promptly and effectively, escalating to management when necessary.
- Keep up-to-date with hotel promotions and packages to effectively upsell and increase revenue.
- Maintain a positive and professional attitude at all times, especially during peak periods and busy seasons.
- Adhere to all company and hotel policies and procedures, including safety and security protocols.
- Continuously strive to improve guest satisfaction and exceed their expectations.
- Attend training sessions and team meetings to stay updated on hotel operations and procedures.
- Handle cash and credit card transactions accurately and efficiently.
- Maintain a neat and organized work area, including desks, phones, and computer systems.
- Work collaboratively with team members to achieve common goals and provide a seamless guest experience.
Excellent Communication Skills: A Reservation Agent At Holiday Inn Hotels Must Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Customers And Colleagues.
Customer Service Experience: Previous Experience In A Customer Service Role Is Essential For A Reservation Agent As They Will Be Responsible For Handling Inquiries And Resolving Customer Complaints.
Attention To Detail: As A Reservation Agent, Attention To Detail Is Crucial To Ensure Accurate Booking Information And Prevent Errors Or Double Bookings.
Computer Proficiency: Strong Computer Skills Are Necessary To Navigate Reservation Software And Efficiently Process Bookings And Payments.
Multitasking Abilities: A Reservation Agent Must Be Able To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Responding To Emails, And Processing Reservations, While Maintaining A Professional Demeanor.
Communication
Time Management
Multitasking
Interpersonal skills
Attention to detail
Conflict Resolution
customer service
Sales skills
Problem-Solving
Adaptability
Reservation Software
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Reservation Agent in Orlando, FL, USA is $12-$18 per hour. This may vary based on factors such as the specific company, experience level, and job responsibilities. Some companies may also offer additional benefits such as commissions or bonuses.
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Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.
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