Reservation Agent

Welcome to Holiday Inn Hotels! We are currently seeking a highly motivated and customer-oriented individual to join our team as a Reservation Agent. As a Reservation Agent, you will be responsible for providing exceptional service to our guests by handling reservations and inquiries in a timely and efficient manner. If you have a passion for hospitality and thrive in a fast-paced environment, we want you on our team! We are looking for individuals who are detail-oriented, possess excellent communication skills, and have a strong ability to multitask. Join us at Holiday Inn Hotels and be a part of creating unforgettable experiences for our guests.

1. Handle reservations and inquiries: The primary responsibility of a Reservation Agent is to handle all incoming reservations and inquiries from guests in a professional and timely manner.
2. Provide exceptional customer service: Reservation Agents are expected to provide exceptional customer service to all guests, ensuring that their needs are met and any issues are resolved promptly.
3. Maintain a high level of efficiency: This role requires the ability to work quickly and efficiently to process reservations and inquiries, while still maintaining a high level of accuracy.
4. Multitask effectively: Reservation Agents must be able to manage multiple tasks at once, such as answering phone calls, responding to emails, and processing reservations simultaneously.
5. Possess excellent communication skills: Strong communication skills, both verbal and written, are essential for this role to effectively communicate with guests and other team members.
6. Attention to detail: Reservation Agents must pay close attention to detail to ensure all reservations are accurate and guest information is correct.
7. Stay up-to-date with hotel information: It is the responsibility of a Reservation Agent to stay informed about the hotel's amenities, services, and policies to effectively assist guests and answer inquiries.
8. Collaborate with other team members: Reservation Agents must work closely with other team members, such as front desk staff and housekeeping, to ensure a seamless experience for guests.
9. Uphold company standards: As a representative of Holiday Inn Hotels, Reservation Agents are expected to uphold the company's standards of hospitality and professionalism at all times.
10. Contribute to a positive work environment: Reservation Agents play an important role in creating a positive and welcoming atmosphere for both guests and fellow team members. They are expected to maintain a positive attitude and work well in a team setting.

According to JobzMall, the average salary range for a Reservation Agent in New York, NY, USA is $36,000 - $41,000 per year. This may vary depending on factors such as the specific company, experience level, and job responsibilities. Some companies may also offer additional benefits such as commission or bonuses.

Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.