Manager, Performance

Welcome to Holiday Inn Hotels, where our mission is to create memorable experiences for our guests. We are seeking a dynamic and results-driven Manager of Performance to join our team. In this role, you will be responsible for overseeing and improving the performance of our hotel operations, ensuring exceptional service and guest satisfaction. As a key member of our management team, you will have the opportunity to make a significant impact on the success of our hotel. If you are a highly motivated individual with a passion for delivering outstanding results, we encourage you to apply.

1. Manage and oversee the performance of all hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
2. Develop and implement strategies to improve overall hotel performance and guest satisfaction.
3. Monitor and analyze key performance indicators, such as occupancy rates, revenue, and guest feedback, to identify areas for improvement.
4. Train and mentor staff to ensure they are equipped to deliver exceptional service and meet performance goals.
5. Conduct regular performance evaluations and provide feedback to team members to drive continuous improvement.
6. Collaborate with other departments, such as sales and marketing, to develop and implement promotional and operational initiatives to increase revenue and guest satisfaction.
7. Monitor and maintain hotel standards and procedures to ensure consistency and quality of service.
8. Resolve guest complaints and issues in a timely and professional manner.
9. Manage and control departmental budgets and expenses to meet financial targets.
10. Stay updated on industry trends and best practices to continuously improve hotel operations and performance.
11. Foster a positive and motivating work environment for all employees.
12. Communicate effectively with other managers and senior leadership to provide updates on performance and progress of initiatives.
13. Ensure compliance with all policies, procedures, and regulations related to hotel operations.
14. Conduct regular audits and inspections to maintain high levels of safety, cleanliness, and service quality.
15. Collaborate with HR to recruit, hire, and train new staff as needed.

According to JobzMall, the average salary range for a Manager, Performance in Atlanta, GA, USA is between $74,000 and $120,000 per year. This can vary depending on the specific industry, company, and level of experience.

Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.